CONCIERGE LOUNGE ATTENDANT

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Concierge - Club Level

Location:
JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA

Begin
• Explore a career in hospitality
• People taking care of people
• Have flexibility in your career
• Be an influencer in the industry
• Fulfill your purpose

Do your best work, begin your purpose, belong to an amazing team and become the best version of you.

Compensation: Hourly
Schedule: Full-Time
Position Type: Non-Management
Work setting: on-site

Benefits
• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• Exclusive Discounts via LifeMart
• ...and much more!

Job Summary:
The Concierge - Club Level plays an essential role in creating a refined, welcoming, and personalized lounge experience for guests at JW Marriott Marquis Miami. This position monitors lounge seating, service flow, safety, cleanliness, and guest well-being while maintaining a polished, fully stocked environment. The Concierge - Club Level prepares and serves beverages, supports food and beverage presentations, anticipates guest needs, and partners closely with the kitchen and hotel teams to deliver thoughtful, seamless hospitality.

Job Family Core Work Activities
• Monitor the club lounge for seating availability, service flow, safety, cleanliness, and overall guest well-being.
• Welcome and acknowledge guests with genuine hospitality, anticipate service needs, and respond promptly and professionally to requests.
• Maintain the cleanliness, organization, and condition of the bar, bar unit, tables, service areas, tools, glassware, and supplies.
• Prepare and serve hot, cold, and alcoholic beverages in accordance with company standards.
• Stock ice, glassware, paper supplies, bar items, and other lounge materials to ensure no shortages during scheduled service periods.
• Anticipate and communicate replenishment needs promptly, including food, beverage, and supply requirements.
• Forecast additional meal needs and communicate guest preferences, special requests, and service updates to the kitchen.
• Clean, reset, bus, and wipe down tables after guests depart to maintain a polished lounge presentation.
• Complete opening and closing duties, including setting up supplies and tools, breaking down service areas, storing reusable goods, restocking items, and completing cleaning checklists.
• Requisition necessary supplies and transport items from storeroom areas to the bar or lounge set-up areas as required.
• Secure liquors, beers, wines, coolers, cabinets, and storage areas according to company procedures.
• Wash coffee, beverage dishes, glassware, and serving utensils as needed.
• Document pertinent information in the department logbook and communicate operational updates to supervisors and team members.
• Follow company safety, security, quality assurance, uniform, confidentiality, and asset protection standards at all times.
• Support coworkers and partner with other departments to ensure proper coverage, efficient operations, and a seamless guest experience.

Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability

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JW Marriott Marquis Miami
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E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

If you're looking to make a measurable impact in a Luxury Hospitality organization, we'd love to hear from you.