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BDC Sales Representative

Autogrupo

Función Principal del Puesto: Se encarga de cumplir con los objetivos de volumen de citas para ventas, estrategias para generar tráfico en los diferentes showrooms y cumple con las estrategias promocionales. Ofrece un servicio de calidad a cada cliente y se asegura de dar seguimiento continuo. Funciones esenciales: Asegurar el manejo de cada llamada inbound. Registrar cada llamada recibida o realizada en el CRM. Utilización del script y (power tracs) en cada llamada para asegurar la excelencia en el servicio al cliente. Ejecutar las estrategias para generar volumen de llamadas y tráfico. Persuadir los clientes en cada llamada para convertirla en una oportunidad. Asegurar la justa distribución de citas por vendedor. Mantener comunicación diariamente con los vendedores para asegurar la asistencia y el registro de cada cliente correctamente. Mantener comunicación diaria con Gerentes, Vendedores y/o Greeters para asegurar la asistencia y el registro de cada cliente correctamente. Realizar el 100% de las llamadas de confirmaciones de citas. Realizar el 100% de las llamadas de los clientes que no llegaron. Realizar el 100% de las llamadas de campañas asignadas. Dar seguimiento a cada oportunidad con el fin de crear una relación a largo plazo. Mantener la ética profesional en todo momento y ante cualquier situación. Mantenerse al tanto de promociones y/o especiales en el departamento de ventas y/o servicio. Tener un entendimiento sólido de los productos de la compañía. Monitorear y cumplir diariamente los resultados de las metas, basadas en los indicadores claves de BDC (KPI’s). Mantener comunicación directa con el Supervisor de BDC. Fomentar la buena comunicación y trabajo en equipo. Experiencia mínima 2 años en puestos similares. Dominio de los idiomas español e inglés (gramatical, conversacional, comprensión). Dominio de programas y/o aplicaciones de computadora tales como; CDK, MS, Office, Excel, Outlook. Excelentes aptitudes de comunicación interpersonal y de redacción. #J-18808-Ljbffr Autogrupo

Vacancy posted 2 days ago
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