Patient Services Representative

Summary Public Health – Seattle & King County is seeking a Patient Services Representative to join our vibrant multi-disciplinary, and diverse team at our Downtown Public Health Dental Clinic in the delivery of health services to the county's most vulnerable people. This is a full-time career service position. Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division's values for fair and culturally competent service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients. Background Note: This recruitment will be used to create an eligibility pool to fill additional Career Service, Term‑Limited Temporary (TLT), or Special Duty Assignment (SDA) vacancies that may occur over the next six months. Commitment To Equity and Social Justice Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro‑equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts. We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti‑racist and accountable to Black, Indigenous and People of Color communities. To learn more, please visit Work Schedule Typical work schedule is Monday through Friday, and hours can vary based on operational need, currently predominately 8:00 am - 5:00 pm. Non‑Exempt and subject to the provisions of the Fair Labor Standards Act (overtime eligible). Work Location This position will be based out of the Downtown Public Health Clinic – 2124 4th Ave Seattle, WA 98121. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Job Duties Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth Screening all clients and visitors to the clinic for recent travel, COVID‑19 symptoms and COVID Vaccination status Utilizing language interpreters when appropriate to meet clients' needs Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws During and after client visits, responsibilities include: accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff Other duties include using a variety of computer programs including: Epic (an electronic health record program) and Microsoft Office products Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties Experience, Qualifications, Knowledge, Skills Our ideal candidate will demonstrate the following (Minimum): Demonstrated commitment to providing exceptional customer service with compassion, patience, and cultural sensitivity, including the ability to work effectively with individuals from diverse backgrounds and experiences. Demonstrated ability to use computers effectively, including learning new software programs and technical tools quickly, with proficiency in Microsoft Office applications. Strong organizational and time‑management skills, including the ability to prioritize tasks, remove barriers, take initiative, and seek guidance when needed. Ability to analyze processes, identify opportunities for improvement, and adapt to changing procedures or work environments. Ability to work collaboratively in a team environment, contribute to cooperative problem‑solving, and support group goals. Ability to maintain confidentiality of sensitive or client‑specific information. Self‑awareness and openness to feedback, including the ability to acknowledge and learn from mistakes. Ability to remain calm and maintain professionalism under pressure. Strong attention to detail and accuracy when entering client data, processing referrals, and completing administrative or billing documentation. Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health position (include for ALL customer/front‑facing and Float Pool positions) The most competitive applicants will have the following experiences and qualifications (Desired): Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work. Experience working in a healthcare, public health, community clinic, or social services environment, especially in roles involving direct client interaction. Experience using electronic health record systems, preferably Epic, for registration, scheduling, documentation, or billing Knowledge of HIPAA requirements and experience handling confidential or sensitive client information in compliance with federal or organizational standards. Demonstrated skill in de‑escalation, conflict resolution, or managing challenging client situations calmly and professionally. Experience working with interpreters or multilingual clients; bilingual or multilingual ability is a plus. Experience performing client intake tasks such as screening for symptoms, verifying insurance, calculating fees, or processing payments. Supplemental Information King County's Vision, Mission, and ACTIVATE Values unite us. King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action‑oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here . King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. The following items are required to be considered for this vacancy: NEOGOV Job Application (responses on your job application should be thorough and complete and will be used in the screening process) Supplemental Questions (responses to the supplemental questions should be thorough and complete and will be used in the screening process) Resume Cover letter Necessary Special Requirements The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience. The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. For more information on our selection process, please refer to For tips on interviewing, please visit Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law. Public Health relies on office automation (Microsoft Office) and web‑based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on‑going work. Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations. Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions. When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. Union Membership This position is represented by PROTEC 17- DPH. Benefits King County offers a highly‑competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well‑being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred‑compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leavesFlexible Spending AccountWellness programsOnsite activity centersEmployee Giving ProgramEmployee assistance programsFlexible schedules and telecommuting options, depending on positionTraining and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page. This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. #J-18808-Ljbffr King County, WA