Project Management Assistant*

Project Management Assistant/Senior Cvent Platform Administrator

Location: Foster City, CA Onsite/Hybrid Position 3 days/week Duration: 6 months

The Senior Cvent Platform Administrator is a senior individual contributor and subject matter expert responsible for the operational governance and hands-on administration of the organization's Cvent platform. This role oversees the standards, controls, documentation, and day-to-day practices that support consistent, compliant, and effective use of Cvent. The role also performs platform configuration, account maintenance, reporting development, data-quality validation, user access administration, operational support, troubleshooting, training, and continuous-improvement activities. Working within approved organizational policies and cross-functional guardrails, the Senior Cvent Platform Administrator partners with internal teams, agency partners, Legal, Compliance, Finance, IT, Procurement, and other stakeholders to support appropriate platform usage and resolve operational or governance issues. The role identifies systemic risks and recommends corrective actions while escalating decisions that require policy interpretation, enterprise prioritization, material investment, or broader strategic direction.

Key Responsibilities

• Platform Governance and Administration
• Platform Configuration, Maintenance, and Testing
• Reporting Standards, Report Development, and Data Quality
• Compliance and Risk-Based Operational Governance
• Operational Support and Intake Management
• Training, Onboarding, and User Enablement
• Documentation and Continuous Improvement
• Stakeholder and Agency Partnership

Required Qualifications and Certifications

• Cvent Account Administrator Certification
• Cvent System Administrator Certification
• Significant hands-on experience administering Cvent in a complex, enterprise, or highly regulated environment
• Advanced knowledge of Cvent account architecture and account-level configuration
• User administration, roles, permissions, and access controls
• Workflows, templates, forms, custom fields, and governance controls
• Reporting logic, report creation, data structures, and data validation
• Platform troubleshooting, testing, documentation, and change execution
• Integrations and their administrative or operational implications
• Demonstrated experience with data quality, reporting standardization, documentation, and audit-ready operating practices
• Strong judgment in distinguishing one-time requests from systemic platform, data, reporting, or governance issues
• Strong written and verbal communication skills
• Ability to manage competing priorities, operational requests, and cross-functional dependencies with limited supervision
• Ability to influence stakeholders and reinforce standards without direct authority

Preferred

• CMPCertified Meeting Professional
• Five or more years of related event technology, Cvent administration, or meetings-technology experience
• Experience supporting pharmaceutical, life-sciences, healthcare, or another highly regulated environment
• Knowledge of meetings and events operations
• Experience developing and delivering platform training and onboarding
• Experience supporting agency or vendor users in an enterprise Cvent environment
• Experience with change adoption, process standardization, and continuous improvement

Decision Rights and Authority

The Senior Cvent Platform Administrator:

• Makes day-to-day administrative, configuration, troubleshooting, support, and work-prioritization decisions within approved standards.
• Approves and executes routine configuration, access, workflow, template, and reports changes that conform to established governance requirements.
• Enforces approved platform standards and may return or escalate requests that are incomplete, nonstandard, unsupported, or potentially noncompliant.
• Maintains operational governance documentation, SOPs, configuration records, and reporting standards.
• Recommends corrective actions, process improvements, configuration changes, and training interventions.
• Escalates material exceptions, unresolved compliance questions, enterprise metric-definition conflicts, significant integration decisions, competing cross-functional priorities, and requests requiring policy-owner approval.
• Advises decision-makers on execution feasibility, operational impact, platform constraints, data implications, and implementation risk.

This role does not own the enterprise event technology vision, platform strategy, product roadmap, or executive-level transformation initiatives. Its primary focus is maintaining a stable, well-governed, compliant, and effectively administered Cvent environment. In partnership with business stakeholders and technology leaders, the role is expected to identify opportunities for platform optimization and recommend emerging technologies, integrations, and complementary tools that could enhance user experience, operational efficiency, data quality, and overall utilization of the Cvent ecosystem.

Success Measures

• Stable, reliable, and effectively administered Cvent platform.
• Timely completion of configuration, reporting, access, maintenance, and support work.
• Reduced recurrence of platform, data-quality, reporting, and support issues.
• Consistent use of approved templates, workflows, fields, reporting definitions, and access standards.
• Accurate, complete, and dependable Cvent data and reporting.
• Strong adherence to approved compliance, privacy, security, and governance guardrails.
• Complete, current, and audit-ready SOPs, configuration records, decision logs, and support documentation.
• Effective onboarding and training, with improved user proficiency and adoption.
• Appropriate and timely escalation of systemic risks and nonstandard requests.
• Improved stakeholder and agency satisfaction with Cvent administration and support.
• Reduced key-person dependency through documentation, repeatable processes, and knowledge transfer.