Home and Community-Based Services (HCBS) Operations Unit Chief (Hybrid)

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

HCBS Operations Supervisor Wanted! Within the Integrated Systems of Care Division, our HCBS Operations and Contracts Section/HCBS Operations Unit is searching for an individual skilled in managing an operations team and maintaining productivity to avoid internal backlogs. A high degree of initiative skills in planning, organizing, team leadership and effective communication are requirements for success in this position . The work performed is essential for the Californians we service, so join us to make a difference .

This position is subject to the Department's Conflict of Interest Code and filing a Statement of Economic Interests (Form 700) when assuming office, annually while in office, and upon leaving office.

This classification was previously known as the Staff Services Manager I classification and is now referred to as the a Supervisor I classification, effective January 1, 2026.

Results from the Supervisor I (Exam Code-4796) and the Supervisor I LEAP (Exam Code 4797) examination currently in progress and will be utilized for filling this/these position(s).

Have questions and/or need assistance? Contact View email address on calcareers.ca.gov , we are here to help walk you through the state hiring process!

You will find additional information about the job in the .

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following simple steps:

1. Review the education and experience minimum qualifications (MQ’s) of the Supervisor I Classification Supervisor I Series MQs . See the Minimum Requirements section of this posting.
2. Complete the statement of qualifications (as applicable) and the state application by clicking “Apply Now” above. See below for detailed application instructions.
3. Submit your application package with all required documents, see the "Required Application Package Documents" section below.
4. Once you have applied, take the Supervisor I (Exam Code-4796) or the Supervisor I LEAP (Exam Code 4797) examination.

Education: If you are using education to meet the minimum qualifications, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Exercise a high degree of initiative and discretion while working on a variety of highly sensitive and complex cross-cutting projects and special assignments
2. Planning and Organizing - The ability to define tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
3. Team Leadership - The ability to effectively manage and guide group efforts. This includes providing the appropriate level of feedback concerning group progress.
4. Communication - The ability to listen to others and communicate in an effective manner. The ability to communicate ideas, thoughts, and facts in writing. The ability/skill to use correct grammar, correct spelling, sentence and document structure, accepted document formatting, and special literary techniques to communicate a message in writing.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's 

provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey:  .  This survey is not required to be considered for this position.

Telework and Salary Information

Telework : This position is currently eligible for telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required. Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1700 K Street, Sacramento, CA 95811.

Personal Leave Program (PLP) 2025 agreement

Salary: Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.