Donor Care Technician / Bloodmobile Driver (Raleigh)

Donor Services Technician DriverAt The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!Class A or B CDL license required.The Blood Connection is seeking a dedicated Donor Services Technician Driver to play a pivotal role in our mobile blood drive operations. As a key member of our team, you'll register donors, conduct assessments, and ensure compliance with regulatory standards while providing exceptional customer service. Operating our specialized mobile blood donation bus, you'll travel to various locations, set up donation sites, and maintain a clean and efficient environment. If you're ready to contribute to our mission of providing a safe and adequate blood supply for patient care, apply today! Flexibility in scheduling, including weekends and occasional evenings, is required.Join us in making a positive impact through every blood donation.Position OverviewThe Donor Services Technician Driver at The Blood Connection plays a pivotal role in enhancing the donor experience while supporting mobile blood drive operations. Responsible for registering donors, conducting donor history assessments, and performing physical evaluations, this position ensures adherence to regulatory standards and organizational protocols. In addition to these critical responsibilities, the role involves driving and operating a specialized mobile blood donation bus to various locations, setting up donation sites, maintaining bus cleanliness and operational readiness, as well as providing exemplary customer service throughout the donation process.The Donor Services Technician Driver must demonstrate professionalism, exceptional communication skills, and a commitment to donor satisfaction, all while maintaining a flexible schedule to accommodate varying operational needs, including weekends and occasional evenings. This position offers a unique opportunity to directly contribute to The Blood Connection's mission of providing a safe and adequate blood supply for patient care, fostering a supportive environment for donors and ensuring the efficiency and success of mobile blood drives.Essential FunctionsGreeting Donors and Guests:Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambienceGenuinely greets donors and other guests in a manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable actIdentifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experienceDonor Eligibility:Assesses donor eligibility by performing computer verificationScreens prospective donors through medical history, mini physical, and testing resultsProvides educational materialDonor Collection:Performs the donor health history and physical assessment according to current standard operating proceduresSelects proper material for blood collectionEscorts donor through next phase of collection and ensures proper handoff to collections team memberMaintaining Mobile Bus Impression:Maintains mobile bus appearance by ensuring that the mobile bus is clean, organized, inviting, and free of debris during operational hoursLiaising with Donors and Guests:Communicates the TBC vision of donor experience to patronsCapable of conveying the organizational valuesCapable of conveying the operational missionEngages donors in conversation and makes them feel importantStays "close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstanceReports to management all observations that may tarnish a donor's experience, and immediately contacts management if the donor appears disgruntled or unsatisfiedExtends appreciation and gratitude to donorsCompletes TBC Donation Experience TrainingOperational Responsibilities:Responsible for bloodmobile drives and pick-upsMust be willing to operate a specialized mobile unit to various locations in our service areaMaintains safe transport and operation while operating specialized mobileMaintains effective working relationships with collection staff and management to ensure that the donor flow is expedited and efficientProvides professional, courteous, and prompt servicePerforms reception and telephone duties as assignedPerforms donor collection support tasks (as indicated by appropriate training and release-to-task)Stocks donor screening roomMiscellaneous:Participates in TBC sponsored blood drives and other special eventsOther duties as assigned or requiredMinimum QualificationsHigh School Diploma or GEDCustomer service experienceValid Driver's License with no major infractions and dependable transportationClass A or B CDL License with no major infractionsCommercial Learners Permit (CLP) at minimumAbility to communicate effectively, tactfully, and courteously to patrons, donors, sponsors and co-workersAbility to work with all levels and in a diverse work environmentAbility to establish and maintain effective working relationships with staff, management, and peersPhysical DemandsThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Lifting and/or pulling/pushing up to 50 poundsSitting, standing, or walking for an extended period of timeBending and twistingEqual Opportunity Employer Veterans/Disabled