Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• $200 Stipend for Health Insurance
• Base $50K-$60K + commissions and bonuses
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Profit sharing

About Our Agency

At the Mary Joseph Insurance Agency, we are dedicated to helping individuals, families, and businesses protect what matters most through personalized insurance and financial services. With more than 30 years of insurance experience and over 80 years of combined team experience, our agency is built on a foundation of trust, education, and exceptional customer service.

Serving communities throughout South Carolina, our team takes pride in listening to customers, understanding their goals, and providing solutions that fit their unique needs. Our award-winning agency values professionalism, teamwork, and continuous growth while creating a supportive environment where employees can thrive.

If you’re looking to join a team that is passionate about serving others, making a difference in the community, and building meaningful relationships, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mary Joseph - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options. 

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Base- $20hr licensed. Range-  no maximum - Range $45-$75K