Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

As a Receptionist at Paul Gnall’s Insurance Agency, you will be the first point of contact for our clients. You will provide a welcoming, professional experience by answering phones, greeting visitors, and directing inquiries to the appropriate team members. Your role supports the smooth day-to-day operations of the agency by maintaining an organized, efficient front office.

We’re looking for a friendly, customer-focused individual who is empathetic, dependable, and eager to support a growing team.

RESPONSIBILITIES:

• Greet clients in person and answer phones in a courteous, professional manner.
• Assist with general inquiries and route calls and visitors to the appropriate team members.
• Process new policies, renewals, cancellations, and endorsements accurately and efficiently.
• Stay informed about insurance products, company policies, and industry regulations to provide accurate guidance.
• Respond to customer issues and complaints promptly and professionally, escalating more complex matters to management.
• Handle incoming and outgoing emails and assist with basic communication needs.
• Maintain accurate records of appointments, messages, and visitor logs as needed.
• Support daily office operations to ensure a smooth workflow.

QUALIFICATIONS:

• High school diploma or equivalent
• Excellent communication and customer service skills
• Professional appearance and friendly, positive attitude
• Strong attention to detail and ability to multitask
• Proficiency with computers and common office software
• Ability to handle confidential information with discretion
• Previous receptionist or customer service experience preferred
• Must obtain your property and casualty license as well as your life and health license - course cost is sponsored by the agent