Cable Systems Support Technician

• Base Pay $22.00 - $25.00 / Hour
• Employee Type Full-Time Exempt

Contact information

Description

Why Digital Compass?

Our culture, our leaders, our people…. which helped us rank in the top 10 Best Companies to work for in Maryland for the past 3 years. This achievement is a testament to the dedication and passion of our smart, vibrant, and dynamic team members.At Digital Compass, you won’t just find a job, you’ll discover a career with purpose, impact, and the opportunity to grow.We provide an exciting and profitable career with opportunities for professional and personal growth, competitive benefits, and work/life balance.

Digital Compass is anend-to-end IT technology solutions provider for Federal, State & Local and Commercial Enterprises.We enable mission success for our clients with innovative, secure technology solutions and services that drive modernization, elevate cyber security excellence, and unlock operational efficiency.Our work spans technology resale as a value-added reseller, system integrations, cloud and infrastructure services, endpoint and workplace solutions, cybersecurity, professional services, and managed services designed to support all environments.

We are continuing to evolve as ascalable, services-driven technology partnerfocused on delivering practical outcomes, strong execution, and long-term customer value. At Digital Compass, our team operates at theintersection of technology, collaboration and innovation, helping customers solve complex challenges while building trusted partnerships that supports growth for both our employees and our customers.

About the Role

We are seeking a hands‑on Cable Systems Support Technician to support telecommunications operations and low‑voltage infrastructure within a federal healthcare environment. The technician will be responsible for installing, repairing, testing, troubleshooting, and maintaining copper and fiber cabling systems and associated telecommunications spaces.

This position will also support day‑to‑day service requests, Moves/Adds/Changes (MAC), infrastructure projects, equipment moves, and facility modernization activities. The ideal candidate is comfortable working independently in an occupied facility and has a strong understanding of structured cabling and telecommunications infrastructure.

Schedule

• This position is onsite in Hampton, VA 5 days per week.
• 8-hour shift
• Weekend overtime availability

Travel

Opportunities for national travel are available.

Requirements

Minimum Qualifications

• Public Trust Clearance Required**
• Two or more years of hands‑on structured cabling, telecommunications, or low‑voltage field experience; candidates with one year of experience plus relevant BICSI training/certification may also be considered.
• Working knowledge of copper termination, testing, labeling, patching, cable pathways, racks/cabinets, and telecommunications‑room practices.
• Familiarity with ANSI/TIA-568 and related telecommunications infrastructure standards; ability to follow drawings, floor plans, cable schedules, and work orders.
• Ability to use common field tools and test equipment and to troubleshoot Layer 1 connectivity problems methodically.
• Ability to work independently in an occupied healthcare environment while coordinating professionally with customers, project managers, technicians, vendors, and facility staff.
• High school diploma or equivalent. A college degree is not required for candidates with sufficient relevant field experience.
• Ability to satisfy customer onboarding, background suitability, badging, safety, and site‑access requirements.

Preferred Qualifications / Certifications

• BICSI Installer 1, Installer 2 Copper, Installer 2 Optical Fiber, BICSI Technician, or equivalent industry training.
• Manufacturer training in structured cabling, fiber optics, or test/certification platforms (Fluke Networks or equivalent).
• OSHA 10 or other construction/low‑voltage safety training.
• Prior experience supporting Federal, VA, healthcare, campus, or other mission‑critical occupied facilities.
• Experience supporting IP cameras, access‑control devices, wireless access points, or other network‑connected low‑voltage endpoints

Physical Requirements

• Must be able to work in an office or standard business environment
• Prolonged periods of sitting at a desk and working on a computer may be required.

Summary

Key Responsibilities

• Install, terminate, label, test, certify, troubleshoot, and repair copper structured cabling, including Category 5e/6/6A systems and associated patch panels, jacks, patch cords, and pathways.
• Support optical fiber installation, patching, basic fault isolation, cleaning/inspection, and coordination of fiber testing or repair activities.
• Perform first- and second-level field support for inside cable plant, Main Distribution Frames (MDFs), telecommunications rooms (TRs), cross‑connects, customer‑premises equipment, and related Layer 1 infrastructure.
• Support telecommunications Moves, Adds, and Changes (MAC), workstation relocations, equipment moves, and restoration of voice/data connectivity.
• Assist with site surveys, cable pathway evaluation, material identification, implementation planning, and project closeout documentation.
• Perform cable dressing, rack/ladder‑rack support, labeling, grounding/bonding support, firestopping, and housekeeping in accordance with site requirements and industry best practices.
• Use copper/fiber test equipment to validate continuity, wiremap, performance, and end-to-end connectivity; document results and elevate faults requiring engineering or vendor support.
• Support project teams during infrastructure upgrades, equipment replacement, network cutovers, physical security deployments, and other low‑voltage modernization work.
• Maintain accurate service-ticket notes, test records, as‑builts, labeling records, inventory information, and work completion documentation.
• Perform work in accordance with applicable ANSI/TIA standards, BICSI practices, NEC requirements, customer safety rules, infection‑control/site procedures, and Federal facility access requirements.

Ideal Candidate Profile

The ideal candidate is a dependable field technician who can move between service‑ticket work and small project assignments, understands structured cabling standards, documents work cleanly, and can troubleshoot physical‑layer issues without requiring constant supervision.

Digital Compass is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, age, sex, national origin, sexual orientation, marital status, disability, gender identity, protected veteran status, or any other characteristic protected by federal, state, or local laws.