Accounts Receivable Specialist

OVERVIEW:

As the Accounts Receivable Specialist at The Westin Nashville, you will play an essential role in supporting the hotel’s financial success through accurate billing, timely collections, and exceptional service. You will manage accounts receivable and city ledger activities from billing through collection, including reviewing sales and catering contracts, establishing group billing arrangements, preparing and sending invoices, applying payments, tracking deposits, monitoring outstanding balances, and following up on past-due accounts. You will also research and resolve billing discrepancies while serving as a professional and responsive point of contact for client billing inquiries.

In partnership with our Sales, Catering and Conference Services, and Front Office teams, you will help maintain accurate financial records, strengthen client relationships, and support seamless hotel operations. The ideal candidate is detail-oriented, organized, and proactive, with strong communication skills and a commitment to service excellence. Join The Westin Nashville and contribute to a team dedicated to delivering an elevated hospitality experience while upholding the financial integrity and operational standards of the hotel.

THE POSSIBILITIES :

Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.

Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.

Some reasons people really like working here:

• Parking: Full-Time associates – FREE
• Associate Meals – FREE
• Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on Rental Cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, Theme Parks, and other attractions
• Discounts on Car and Computer Purchases
• But you don’t need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.

ESSENTIAL FUNCTIONS:

• Manage the hotel’s accounts receivable and city ledger, including billing, collections, payment posting, and account reconciliation.
• Review group and catering contracts, Banquet Event Orders (BEOs), and billing instructions to ensure accurate account setup and invoicing.
• Prepare and distribute timely, accurate invoices and supporting documentation for group, direct bill, and master accounts.
• Review and reconcile daily receivables, payment transactions, advance deposits, and credit card settlements; research and resolve discrepancies.
• Monitor accounts receivable aging, follow up on outstanding balances, resolve billing disputes and chargebacks, and escalate delinquent accounts as needed.
• Process direct bill credit applications, maintain account records, and ensure compliance with established credit policies.
• Respond to guest and client billing inquiries professionally and partner with Sales, Catering, Front Office, and Reservations to resolve issues.
• Prepare accounts receivable reports, reconcile ledger balances, and assist with month-end close, audits, and other accounting projects.
• Maintain accurate, organized financial records and protect confidential financial and payment information in accordance with company policies and PCI requirements.
• Provide backup support for Accounts Payable and General Cashier functions as needed.
• Follow all company policies and procedures, maintain a professional appearance, uphold quality and service standards, and comply with safety and emergency procedures.
• Perform other duties as assigned by Accounting Leadership.

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

FSLA: Non-Exempt

Reports To: AssistantDirector of Finance