Program Manager
ECHO IT SOLUTIONS INC .
Program Manager Richmond, VA
• Skill in providing exemplary customer service.
• Knowledge of IT application development, processes and how they operate in a desktop environment.
• Knowledge of IT concepts and trends, as well as systems development design and enhancements.
• bility to communicate effectively orally and in writing with internal and external customers.
• bility to analyze business needs, gather and analyze data and communicate solutions to customers. Knowledge in IT coding and testing.
• Skill in the use of troubleshooting tools and managing and administering desktop solutions.
• Skill in the use of computers and software applications including but not limited to Microsoft Office 365, MS Teams, SharePoint Online and Ivanti Ticketing System.
• Provide expert level support services to employees for hardware and software needs.
• Implement service improvements to support field. Complete incident resolution at the highest levels of customer service.
• Standardize help request processes and approaches. Manage broadcasts and communications statewide regarding IT actions from VDOT and VITA that effect employees.
• Monitor VDOT's Support Hub Queues for completion and dispositioning to other program areas.
• Explore opportunities for process improvement. Create and manage relationships with internal/external customers and vendors.
• ssist in developing goals and objectives , then identify, measure, evaluate and report appropriate metrics for the team and individual team members.
- Need local to VA candidates only.
- In person interview required for final call.
• Skill in providing exemplary customer service.
• Knowledge of IT application development, processes and how they operate in a desktop environment.
• Knowledge of IT concepts and trends, as well as systems development design and enhancements.
• bility to communicate effectively orally and in writing with internal and external customers.
• bility to analyze business needs, gather and analyze data and communicate solutions to customers. Knowledge in IT coding and testing.
• Skill in the use of troubleshooting tools and managing and administering desktop solutions.
• Skill in the use of computers and software applications including but not limited to Microsoft Office 365, MS Teams, SharePoint Online and Ivanti Ticketing System.
• Provide expert level support services to employees for hardware and software needs.
• Implement service improvements to support field. Complete incident resolution at the highest levels of customer service.
• Standardize help request processes and approaches. Manage broadcasts and communications statewide regarding IT actions from VDOT and VITA that effect employees.
• Monitor VDOT's Support Hub Queues for completion and dispositioning to other program areas.
• Explore opportunities for process improvement. Create and manage relationships with internal/external customers and vendors.
• ssist in developing goals and objectives , then identify, measure, evaluate and report appropriate metrics for the team and individual team members.
Vacancy posted 5 days ago
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