Client Success Manager (CSM) - ABA Revenue Cycle Management (RCM

You will own a portfolio of multi-site ABA providers and be the reason they stay. Most RCM "client success" jobs are inboxes with a title. This one is not. At Plutus Health the CSM is the single owner of a client portfolio: the relationship, the AR, the denials, the escalations, the renewal, the growth. A 1,700-person global delivery team and 100+ AI agents on our Olympus AI platform execute the work. You direct it. You will sit across from owners, CFOs, and PE-backed leadership teams and be measured on three things: did the clients stay, did the book grow, are they willing to be a reference. Top of the industry base salary plus an incentive plan tied directly to those three outcomes. From the CEO: "I built this company on the idea that the CSM is the most important seat between us and the client. I meet every CSM candidate personally. If you know ABA billing cold and are tired of being a coordinator, I want to talk." Thomas John, Founder and CEO

WHY NOW

Three consecutive years on the Inc. 5000 list of fastest-growing U.S. companies More than $1.2 billion in client collections processed across ABA, behavioral health, ASC, and freestanding ER clients Olympus AI: 100+ agents running AR follow-up, payer intelligence, automation, and patient payments Fees tied to what we collect.

WHAT YOU WILL OWN

1. The Portfolio: Retention and Growth Single accountable owner for an assigned portfolio of multi-site ABA clients Client health scoring on every account; retention is the primary measure of this role Renewals, escalators, multi-year extensions, and expansion inside the book: new locations, service lines, credentialing, prior auth, coding, technology. At least one qualified lead or referral per quarter Deliver GRR and NRR targets; build and keep reference-ready clients 2. ABA Revenue Cycle Expertise Subject matter expert on ABA billing: adaptive behavior CPT codes View phone number on click.appcast.io), authorization and unit management, rendering vs. supervising provider rules, BCBA/RBT credentialing, Medicaid, commercial, and TRICARE requirements Weekly review of denial trends, AR aging, clean-claim rate, days in AR, and collections; root-cause fixes at the front end (intake, eligibility, auths) and back end (coding, AR, appeals) Partner with clients to close front-end gaps (documentation, authorizations, credentialing) that drive denials, using data 3. The Client Relationship Weekly or biweekly operating calls and Quarterly Business Reviews with client leadership: KPIs, cash trends, payer insights, improvement plans Speak to the audience: owner/CFO (cash and margin), clinical director (auths and compliance), office manager (workflow) In person on a planned cadence; 20-30% travel. Relationships with multiple stakeholders, not one contact Proactive, data-first communication: clients hear from you first 4. Escalations and Requests Own every escalation end to end: same-day acknowledgment, root cause, corrective action, written close-out Triage and track every client request (reports, data, corrections, projects) against SLA; keep open items and aging within standard Own the outcome regardless of where the issue originated; resolve it, then fix the process 5. Directing the Delivery Team Direct the global billing, AR, coding, credentialing, and posting teams on your accounts: set priorities, review output, hold to quality and turnaround standards Author and maintain client-specific SOPs; manage time-zone handoffs so nothing waits overnight without an owner Lead new client implementations and vendor transitions on a 30/60/90-day plan 6. Data and Technology Fluent in ABA practice management and billing systems (CentralReach, Artemis ABA, Rethink, or similar), clearinghouses, and payer portals Drive Olympus AI adoption in your accounts (agentic AR, Payer Intelligence Engine, AnodynePay) Accurate, on-time client reporting. Every number validated before it reaches a client. HIPAA and Plutus security policy at all times

HOW SUCCESS IS MEASURED

Gross Revenue Retention: portfolio revenue retained year over year Net Revenue Retention: portfolio grows through expansion, escalators, and new services Client Satisfaction: survey and QBR feedback; executive-level references available Operational KPIs: days in AR, denial rate, clean-claim rate, AR over 90 within standard Responsiveness: client items acknowledged same day, aging within SLA Engagement: weekly operating calls, quarterly QBRs, planned in-person visits, weekly tracker complete Growth: expansion opportunities and referrals logged and progressed each quarter

WHAT YOU BRING

Required 3+ years in healthcare revenue cycle management with direct ABA or behavioral health billing experience (ABA strongly preferred; SUD, outpatient psychiatry, or ASC considered) 2+ years in a client-facing role owning accounts: client success, account management, implementation, or RCM operations leadership at a billing company or multi-site provider Working knowledge of ABA billing mechanics: adaptive behavior CPT codes, authorizations and units, provider credentialing, Medicaid and commercial payer requirements Demonstrated ability to read AR aging, denial, and collections data, find the root cause, and drive a fix through other people Executive-level written and verbal communication; comfortable presenting to owners, CFOs, and PE-backed leadership teams Experience directing or working daily with distributed or global delivery teams Ability to manage multiple accounts and priorities with strong follow-through; project management discipline (plans, owners, dates, status) Bachelor's degree in Business, Healthcare Administration, Finance, or related field, or equivalent experience Based in the Dallas-Fort Worth Metroplex; on-site at the Addison, TX office; able to travel 30% to 40 % Preferred Hands-on experience in CentralReach, Rethink, Lumary, Artemis ABA, or comparable ABA/behavioral health practice management systems Experience with clearinghouses and payer portals (Availity, Waystar, or similar) Certifications such as CRCR (HFMA), CPB or CPC (AAPC), or Certified Customer Success Manager Experience with credentialing, prior authorization, and payer contracting for behavioral health Exposure to AI-enabled or automated RCM workflows

COMPENSATION AND BENEFITS

Top of the inudtsry Base salary placed by ABA depth and book size carried CSM Incentive Plan: annual and monthly incentives tied to client retention, portfolio growth, and client satisfaction Medical, dental, vision, 401(k), and paid time off Direct access to company leadership and a clear path to Senior CSM and client success leadership roles

ABOUT PLUTUS HEALTH

Plutus Health Inc. is a tech-enabled revenue cycle management company with 18 years of experience delivering AI-driven, outcome-based services: medical coding and billing, denial overturn, credentialing, AR follow-up, and out-of-network negotiations. With over 1,700 team members and more than 100 AI agents, we serve clients across Behavioral Health (ABA, Outpatient Psychiatry, SUD), ASCs, and Freestanding ERs, and have processed $1.2B in collections. Recognized by Inc. 5000, SMU Dallas 100, Becker's, and Black Book; EY Southwest Entrepreneur of the Year Finalist. Plutus Health Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr Plutus Health Inc.