Field Service Technician

Job Description

Job Description

ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve a high quality and consistently prepared coffee beverage through technical excellence.

We’re looking for a skilled and motivated Field Service Technician to join our expert team, specializing in the repair, maintenance, and installation of cutting-edge coffee and espresso equipment. If you're looking for a rewarding career with excellent benefits and a supportive company culture, we want to hear from you!

Experience is a plus, but what really matters is your drive and curiosity. We want someone who’s passionate about problem-solving and eager to take on new challenges. Our team of service technicians are factory-certified pros with an average of over a decade in the field, you'll be in good company.

The essential functions include, but are not limited to the following:

• Travel the region to repair, maintain, and install espresso machines, coffee brewers, grinders, and other specialty coffee equipment
• Utilize a company issued iPad to track time and materials in the FieldAware app, our field service management software
• Keep customers in the loop with timely updates on repair status and estimated timeframes
• Maintain your company-provided service vehicle in a neat, organized, and well-stocked condition
• Contribute to a tidy and efficient shop environment
• Participate in a weekly on-call rotation for after-hours service
• Assist other service technicians with installations and parts delivery

Requirements

Essential Qualifications

• High school diploma or GED
• Valid driver's license with the ability to be insured
• Proven customer service skills with a professional and friendly demeanor
• Strong oral and written communication skills
• Excellent troubleshooting and problem solving skills
• Ability to work independently while also contributing to a team

Preferred Qualifications

• Working knowledge of multimeter use
• Vo-Tech school degree; or one to two years related experience with electrical and hydraulic systems
• Familiarity with Google Workspace (Gmail, Chat, Drive, Calendar)
• Previous experience in the coffee industry

Benefits

Position Benefits

• Hourly rate of $21-$26 per hour based on experience, plus productivity bonuses that average an additional $2 per hour for technicians
• Take home service vehicle with gas card
• Company issued credit card for business related expenses including tools, our technicians do not spend any money out of pocket.
• Bring your own device policy with $30 per pay period cell phone reimbursement
• In house technical support and training provided by our highly experienced technicians
• Medical, dental and vision insurance
• Retirement account matching
• Generous vacation policy & paid holidays
• Company paid life insurance & long term disability
• Ongoing career development & training
• Educational assistance program that reimburses tuition
• Employee discounts on items from our product division, Intermix Beverage