100% Remote - LiveVox NICE Contact Developer
Ventures Unlimited Inc
Plano, TX
- Remote job
Qualifications 6-8 year experience in Livevox/NICE In Contact development Call Center experience in NICE InContact with hands‑on in Studio Scripting (Omni channel scripting) Strong knowledge on Nice Personal Contact Dialer Strong knowledge on NICE IEX Strong knowledge on Nice Quality Management LiveVox dialer / Smart Reach hands‑on with scripting Good knowledge on API GW; Elastic Stack (ELK); Snowflake integration Good knowledge on AWS; Kafka and hands‑on on AWS services such as EKS, EC2, Lambda and Kafka configuration knowledge Should have knowledge on Salesforce call center components (SSO configuration, SailPoint profiling, Omnichannel, call center setup, SF managed packages, Softphone integration with NICE; LiveVox switches) Understanding of the Studio Scripting Experience working with Kafka Experience with Nice Personal Contact Dialer Knowledge in CI/CD Tools and DevOps pipeline Must come to office 3-4 days and be in office for client interview Excellent communication and writing skills Ability to adapt and handle frequent changes to processes and requirements Co‑ordinate with multiple teams and be cross‑functional #J-18808-Ljbffr Ventures Unlimited Inc
Vacancy posted 4 days ago
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