Senior Program Manager, Sales Learning and Development

Senior Program Manager, Sales Learning and Development At Zillow, the Sales Learning & Development (L&D) team empowers our Sales and Support professionals to thrive at every stage of their careers and drive business growth. As part of the Talent Success organization, we develop world-class sales talent—designing and delivering end-to-end learning experiences that elevate performance, inspire confidence, and fuel career growth. We design and deliver end-to-end learning experiences—spanning new hire onboarding, sales skills, sales leadership development, and coaching programs—that help our sales teams perform at their best. We partner closely with Sales, Support, Enablement, and Operations to ensure every learning experience is relevant, measurable, and tied directly to business outcomes. Our team is made up of program managers, learning experience designers, and Sales L&D leaders who are passionate about creating learning that builds confidence, capability, and impact. About the Role We’re looking for a Sr. Program Manager to lead and scale strategic learning programs for the GTM organization that build the skills, behaviors, and confidence needed to achieve sales excellence at Zillow. In this role, you’ll own end-to-end program management, from defining strategy to delivering impactful, data‑driven learning experiences. You’ll translate business priorities and performance insights into learning programs that accelerate readiness, enhance selling capabilities, and strengthen our coaching culture. You’ll also play a central role in bringing our sales methodology, sales competencies, and coaching strategy to life across the organization, from onboarding through ongoing business growth, by standing‑up learning experiences that stick. Your programs will help every sales professional know what great looks like, practice it, and sustain it, driving better outcomes for our customers and our business. Key Responsibilities Build and Scale Lead strategic sales L&D programs that embed Zillow’s sales methodology, competencies, and coaching framework across lines of business. Develop and scale new hire onboarding and ongoing readiness experiences that improve time‑to‑productivity, retention, and sales performance. Use data, dashboards, and learning analytics to connect readiness outcomes to key sales metrics (ramp time, attainment, conversion, engagement). Partner with Sales Leaders, Enablement, and Operations to ensure learning solutions align with business priorities, GTM strategy, and customer outcomes. Create scalable frameworks and playbooks that enable consistent adoption of sales excellence practices while allowing for business‑specific customization. Pilot and implement AI‑driven tools that enhance learning delivery, sales performance, and content accessibility. Influence and Enable Align learning programs with strategic goals and organizational priorities. Facilitate and reinforce core sales capabilities through engaging workshops, coaching sessions, and field readiness experiences. Drive change management efforts that embed new skills and behaviors across the sales organization. Communicate impact and insights to stakeholders through compelling data storytelling and executive‑level presentations. Elevate execution quality, stakeholder management, and measurement discipline. Remote Position This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. Compensation In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Job Details Seniority Level: Mid-senior level Employment Type: Full-time Job Function: Project Management and Information Technology Qualifications 6–8 years of experience in Sales Readiness, Sales Enablement, Learning & Development, or Performance Consulting. Proven record of leading multi-stakeholder learning initiatives that deliver measurable performance improvement. Deep understanding of sales processes, KPIs, and enablement technologies (CRM, readiness platforms, LMS). Skilled communicator and facilitator with the ability to influence across senior leaders and cross‑functional partners. Strategic thinker who connects learning investments to revenue, productivity, and customer experience outcomes. Passionate about learning innovation, coaching excellence, and using data to tell a performance story. Here at Zillow - we value the experience and perspective of candidates with non‑traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to Know Us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most‑visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you’re working in tech, sales, operations, or design, you’ll be part of a company that’s reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. Equality and Diversity Statement Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr