General Manager

Job Description

Job Description

Benefits:

• Free uniforms
• Competitive salary
• Employee discounts
• Free food & snacks

Join a Fast-Growing, Award-Winning Restaurant Brand
Capriottis Sandwich Shop is a rapidly expanding fast-casual restaurant brand with more than 100 locations nationwide and ambitious plans for continued growth. Known for our award-winning sandwiches, exceptional hospitality, and team-focused culture, Capriotti’s is committed to delivering an outstanding guest experience every day.

We are seeking a motivated and experienced Restaurant General Manager to lead daily operations, develop high-performing teams, and maintain the quality, speed, and service Capriottis is known for.

If you are a strong leader who thrives in a fast-paced restaurant environment , enjoys coaching and developing employees, and is passionate about hospitality, this is an excellent opportunity to grow your career with a respected national brand.

Position Overview
The Restaurant General Manager is responsible for the overall success of the restaurant , including team leadership, operational excellence, financial performance, and guest satisfaction.
This hands-on leadership role oversees restaurant operations, staff development, food quality, guest service, and financial performance while maintaining Capriotti’s high standards for hospitality and operational consistency.

Responsibilities
Lead and Develop Your Team

• Recruit, hire, train, and retain high-performing restaurant team members
• Coach and mentor employees through Capriotti’s structured training programs
• Build a positive, motivated, and team-oriented culture
• Create schedules and manage staffing levels to support efficient operations

Operational Excellence

• Ensure food quality, food safety, and presentation meet Capriotti’s brand standards
• Oversee daily restaurant operations including food preparation, service, and cleanliness
• Maintain compliance with all health, safety, and sanitation guidelines
• Manage cash handling, deposits, and financial reporting accurately

Guest Experience

• Deliver exceptional guest service and hospitality on every visit
• Model Capriotti’s “CAPtivating Service” culture through leadership and example
• Encourage suggestive selling and upselling to enhance the guest experience

Business & Financial Management

• Monitor labor costs, food costs, and operational expenses
• Analyze restaurant performance metrics and identify opportunities for improvement
• Support local marketing initiatives and community engagement efforts

Communication & Leadership

• Maintain professional communication with employees, guests, vendors, and leadership
• Demonstrate adaptability and problem-solving in a fast-paced environment
• Foster accountability, teamwork, and trust across the restaurant team

What We’re Looking For

• 2+ years of restaurant management experience (fast casual, quick service, or hospitality leadership preferred)
• Proven ability to lead, coach, and motivate restaurant teams
• Strong organizational, time management, and problem-solving skills
• Excellent communication and interpersonal skills
• Experience managing restaurant operations, scheduling, inventory, and labor
• Comfortable using POS systems and basic computer software
• Must be at least 18 years old

Physical Requirements

• Ability to work in temperatures ranging from 0&degree;F to 100&degree;F
• Ability to stand, walk, and move throughout the restaurant for extended periods
• Ability to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet

Why Join Capriottis?

• Join a rapidly growing national restaurant brand
• Opportunities for career advancement and leadership development
• A supportive, team-focused workplace culture
• A chance to lead a team delivering award-winning food and exceptional hospitality

At Capriotti’s, we believe in developing future leaders and promoting from within . If you are passionate about great food, great people, and great service, Capriotti’s offers the opportunity to build a long-term career in restaurant leadership.

A pply now, if you are a good fit for this role! We look forward to meeting you!