Patient Service Representative

Overview

Embark on a rewarding career with Tenet Physician Resources. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note : Eligibility for benefits may vary by location and is determined by employment status

Job Summary

$500 sign on bonus!

LOCATION: REGIONAL SHARED SERVICES CALL CENTER - HYBRID (Local in Phoenix)
Spanish/Bilingual Preferred

A non-exempt medical office position responsible for front office processes in the physician practice 

Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources. 
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement. 
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner. 
• Greeting patients entering the physician practice. 
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary. 
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.  
• Assists in checking out patients and assists them with referral processing and scheduling process 
• Collects co-pays and posts charges. Charge entry and patient balance processing.   
• Distributes information to patients regarding office policies, procedures, information about the practice, etc. 
• Explain and enroll patients in the patient portal. Additional responsibilities as needed. 

Qualifications

Education : High school diploma/GED

Experience : One year customer service experience, preferably in a hospital or physician office setting.

Sign on bonus is for new hires only!

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Organization Description

As one of the valleys top healthcare systems, Abrazo Medical Groups mission is to provide quality, compassionate care in the communities we serve. Abrazo Medical Group, in partnership with Abrazo Health, is a high-quality multispecialty healthcare provider comprised of approximately 20 primary care and specialty outpatient clinic locations, 5 acute care hospitals and 4 neighborhood emergency centers. With over 120 employed physicians and practitioners, our services are close to home or work.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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