Patient Service Representative

Summary:


POSITION SUMMARY:Provides clerical, administrative support and coordination for all aspects of integrated care, both behavioral health and medical. Ensures that pending intake and prior authorization gaps are addressed to increase service outcomes.

Duties:


RESPONSIBILITIES:Greets patients and assists with patient information, form completion, and properly verifies insurance eligibility for all appointments.General office duties (mail, fax, file, copy, office supplies).Set appointments for clients and ensure that daily client appointments are accurately logged in the electronic health record.Follows up on missed appointments to appropriately re-engage the patients.Follows proper procedure to check the patient in for the day's services.Documents in EHR promptly and accurately.Contact outside agencies when needed for referral information and/or other assistance for clients.Greets and refers the public to appropriate parties.Inform (verbal and written) the public on NAC programs, procedures, etc.Maintain appearance of reception area and the waiting roomPrepare client files, filing of progress notes/client information.Set up, monitor inventory control and orders supplies for the Integrated Clinic, including exam rooms and lab areas.Assist in receipt and distribution of office supply orders.Attend bi-weekly Outpatient Staff MeetingSupport and actively engage in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards.Other duties as assigned.For Behavioral health:Completes and sends out daily log tracking at end of each day with information on all assessment appointments and requests.Facilitates new clients being scheduled with Assessors for Intake/Assessment as quickly as possible by locating available staff and engaging supervisor when needed for immediate assistance.Put intake and admit packets together for clients, keep necessary stock of packets.Provide copies for staff as needed.Assist with processing and completing admissions.

Qualifications:


EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:High School Diploma or GED required.Electronic Medical Record experience.Minimum of 1 year of experience in a medical and/or behavioral health office setting.Knowledgeable about the economic, educational, and social problems of Native Americans and referral sources available.Experience in working with the Native American population preferred. SKILLS REQUIREMENTValid Fingerprint Clearance Card required.CPR/First Aid Certificate within 90 days of hire.Possess and maintain a valid Arizona driver's license.MS Office proficiencyBilingual- Spanish desiredStrong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.Demonstrate excellent written and oral communication skills.Excellent customer service skillsMust demonstrate critical thinking, problem-solving, and organizational and time management skills.Must be able to work well with others in a team approach.Understand the dynamics of substance use and demonstrate the ability to integrate the knowledge for practical application.

Work Type:


Permanent, Full

Announcement #:


251

Who May Apply?


All Groups of Qualified Individuals

Get Details & Apply:


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