Banquet Captain

Legends Global Banquet CaptainLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!The RoleSupervises and coordinates activities of banquet servers during banquets to ensure that food is served promptly. The Banquet Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible. Regular attendance in conformance with the policies established by ASM Global is essential to the successful performance of this position.Essential Duties and ResponsibilitiesConsults with Food Services Manager regarding serving arrangements and additional employees and equipment required.Supervises banquet servers.Meets with Chef on Duty at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations.Meet with client prior to start of event to review menu and itinerary.Anticipate customers' needs, respond promptly and acknowledge all customers, however busy and whatever time of dayMust be a leader, motivating the servers, resolving conflicts and exceeding guest expectations.Conducts lineup with the staff at the start of each shift. Inspects uniforms, reviews menus and event itineraries and provides a short training topic.Prepares Captain's Reports, detailing the function and comments of the Host (on-site contact)Promotes and maintains the highest level of customer service to all SAVOR guests.Determines when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies.Must inspect function space prior to start of function to ensure cleanliness, organization and ambiance, (first impression, attractiveness, etc.)Observes food being served to ensure that food is correctly garnished and arrangedCarries out responsibilities in accordance with the organization's/department policies and applicable laws.Responsible for consumption sheets.Ensure front and back of the house are maintained in a clean and orderly fashion.Ensure all closing duties for staff are completed before staff sign outProvide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employeesFoster and promote a cooperative working climate, maximizing productivity and employee moraleComplete all paperwork and closing duties in accordance with departmental standardsReview status of assignments and any follow?up action with Banquet Manager and/or oncoming SupervisorNotify Manager when low on item such as lemons, creamers, coffee etc.All other duties assigned.Supervisory ResponsibilitiesCarries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceHigh school diploma or GEDOne year's experience as a banquet server or banquet CaptainPrevious Supervisory experience preferred.Certificates, Licenses, RegistrationsPreferred candidate will have a current Food Handler's Certificate and be TIPS trained.CompensationCompetitive wage, commensurate with experience.Wage Range for position: $19.50 - $22.00Working ConditionsLocation: On Site at Ithaca Downtown Conference CenterPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.