Accounts Receivable Customer Service Clerk

Benefits:

401(k) matching

Health insurance

Accounts Receivable / Customer Service Clerk

Arizona Complete Candy & Tobacco 6020 N 55th Ave, Glendale, AZ 85301 $19.50 - $24.00/h - Full-time Monday to Friday 9-5 In-person

Job Summary

Arizona Complete Candy & Tobacco is looking for a reliable and detail-oriented Accounts Receivable / Customer Service Clerk to join our office team.

This position is responsible for supporting the full order-to-cash process, including:

• Invoicing • Payment processing • Collections • Register reconciliation • Daily deposit preparation • Backup/fill-in cashiering as needed • Phone-based customer communication

This is a high-accountability position that handles:

• Financial records • Customer account information • Payments • Daily deposits • Customer transactions when assisting as backup cashier • Customer calls regarding accounts, invoices, payments, and collections

The right candidate will be trustworthy, organized, process-driven, and comfortable following a clear daily routine. This person must also be comfortable making outbound calls and answering incoming phone calls in a professional manner.

Responsibilities

Accounts Receivable & Collections

• Process driver invoice packages throughout the day • File invoices and maintain accurate account records • Collect and process checks received in person and by mail • Scan check stubs and related documentation for internal records • Review and correct invalid customer email addresses • Send professional past-due collection emails to business customers as directed • Make outbound calls to customers regarding account questions, past-due balances, payment issues, and billing discrepancies • Answer incoming phone calls professionally and assist with customer account, invoice, and payment questions • Assist with customer account questions, invoice issues, payment questions, and billing discrepancies • Coordinate with the warehouse outbound team regarding credit memos and account-related paperwork

Register Reconciliation & Cashiering Support

• Reconcile registers according to company process • Count, total, and organize register checks • Complete the daily accounting Excel sheet, including cash, checks, and total deposit amounts • Verify daily sales reports and register activity • Check for open credit batches and confirm batch status as needed • Scan register charges and related paperwork to the AR department • Provide backup/fill-in cashiering support as needed • Assist customers with checkout transactions when covering the register

Daily Deposit Processing

• Prepare daily check totals and deposit documentation • Verify physical check counts against bank deposit counts • Record daily deposit totals accurately • Confirm deposit amounts match supporting documentation • Complete daily deposit processing through BofA CashPro • Report deposit totals and any exceptions to the General Manager daily

Qualifications

• 1–3 years of accounts receivable, billing, collections, or order-to-cash experience required • Experience with an ERP or accounting platform required • Sage 100 experience is a strong plus, but training is available for the right candidate • Solid Microsoft Excel skills required • Strong written and verbal communication skills • Comfortable making outbound customer calls and answering incoming phone calls • Ability to send professional customer collection emails • Comfortable handling high-volume, detail-heavy daily processes • Ability to work independently within a structured routine • Reliable, punctual, and self-directed • Ability to handle confidential financial and customer information with discretion • Willingness to provide backup cashiering support as needed

Preferred Experience

• Wholesale distribution, food service, retail, or B2B experience • Bank deposit reconciliation experience • Cash handling, cashiering, or register reconciliation experience • Sage 100 experience • Phone-based customer service or collections experience

Ideal Candidate

• Honest, dependable, and highly detail-oriented • Takes checklists seriously and follows processes consistently • Understands the importance of accuracy when working with customer accounts and company deposits • Comfortable picking up the phone, making customer calls, and handling account conversations professionally • Steady, trustworthy, and comfortable with repetitive but important daily work • Enjoys structure, clear expectations, and taking ownership of a key office function • Willing to step in and assist with customer-facing cashier duties when needed