CUSTOMER CARE ASSOCIATE

Job Description

Job Description

Benefits:

• Free uniforms
• Training & development
• 401(k) matching
• Competitive salary
• Employee discounts

CUSTOMER CARE ASSOCIATE – JOB POSTING

Be the Person Who Makes Every Customer Experience Exceptional.

Competitive Pay + Performance Incentives + 3% IRA Match

Do you love organizing moving pieces, solving problems, and helping people?

Are you the type of person who enjoys bringing order to chaos while making customers feel genuinely cared for?

At Budget Blinds of Boise, our Customer Care Associates are much more than customer service representatives, they're project coordinators, problem solvers, and the driving force behind an exceptional customer experience.

You'll support our Sales Consultants, coordinate projects from order through installation, proactively communicate with customers, and solve challenges before they become problems.

If you're highly organized, love working with people, and thrive in a fast-paced environment where no two days are the same, we'd love to meet you.

What You'll Do

• Coordinate customer projects from sale through installation. 
• Keep customers informed with proactive communication. 
• Manage service cases, warranty claims, repairs, and project issues. 
• Support Sales Consultants with order coordination and follow-through. 
• Follow up on open quotes using our proven systems. 
• Work closely with Sales, Install, Warehouse, and Leadership to deliver exceptional customer experiences. 

Working Environment

This is a full-time, on-site position based in our beautiful Meridian headquarters. You'll spend your day coordinating multiple customer projects, communicating with customers and teammates, solving problems, and keeping projects moving forward. If you enjoy staying organized, helping people, and making a meaningful impact every day, you'll love this role.

What We're Looking For

• Exceptional organization and attention to detail. 
• Outstanding communication skills. 
• Strong problem-solving ability. 
• Positive, team-first attitude. 
• Ability to manage multiple priorities with confidence. 
• Comfortable learning technology and business software. 
• Previous customer service, office administration, logistics, project coordination, or sales support experience is a plus. 

Why Budget Blinds of Boise?

We're not just selling custom window coverings—we're creating exceptional experiences.

When you join our team, you'll enjoy:

• Competitive compensation 
• Performance incentives 
• 3% IRA retirement match 
• Career advancement opportunities 
• Industry-leading training 
• Employee, friends & family discounts 
• Beautiful new headquarters 
• Positive, family-oriented culture 
• Stable, year-round full-time employment 
• A team committed to helping each other succeed 

Our Purpose

Elevate Every Experience. Create WOW.

At Budget Blinds of Boise, every order represents someone's home, investment, and trust. Our Customer Care Team ensures every customer feels informed, valued, and supported from beginning to end. If you take pride in helping people, solving problems, and creating memorable experiences, you'll find an incredible opportunity to grow with us.