Processing Center Specialist

Job Description

Job Description

Description:

We Believe: Reading is the single most important skill a child needs to succeed in life. Yet, too many children lack books, especially books of their own in their home.

At Bernie’s Book Bank, we’re here to change that.

Our Mission: Driven by the knowledge that better futures begin with books, we hand-deliver free high-quality books to children who need them most. We do this with the help of thousands of volunteers who believe there’s nothing more important than transforming children’s lives through book ownership.

Today, 15 years after our founding, we have hand-delivered over 29 million free high-quality books. Our effective, scalable, and sustainable model allows us to source, process, and distribute eight books every year to children from birth to sixth grade so they can have a home library of their very own and always have a book within reach.

Primary Function:

Bernie’s Book Bank is looking for an enthusiastic and dedicated team member to serve as a Volunteer Facilitator who will work closely with our volunteer workforce. The Volunteer Facilitator is the heart of our organization. This position is integral to our organization, working with volunteers and creating a welcoming, fun and productive environment for our team and volunteers.

We are looking for someone has availability Monday thru Saturday. This role will work one to two Saturdays per month. Hours for this role will primarily be between 9am and 6pm.

Our Volunteer Facilitator works on all activities in the Processing Center with a focus on production, quality, and safety. The Volunteer Facilitator must emphasize meeting distribution goals while providing an exceptional volunteer experience.

Volunteer Facilitators are key to Bernie’s Book Bank's ability to create pathways to success through book ownership and empowering children to explore new ideas, gain knowledge and strengthen reading skills. With the support of generous donors and volunteers, Bernie’s Book Bank is transforming children’s stories. Since 2009, Bernie's Book Bank has distributed more than 24 MILLION free children's books.

Essential Job Responsibilities:

• Train and lead volunteer groups of 15-60 people during sessions to ensure distribution goals and quality standards are being met.
• Interact with all volunteers to ensure a positive, friendly and safe environment, leading to return visits.
• Execute pre and post session Processing Center: set up, clean up, break down and reset 3-4 times a day to effectively meet volunteer/session requirements and safety standards.
• Execute Processing Center operations (i.e. organization, efficiency, workflow, supplies, inventory and cleanliness).
• Execute all dynamic production objectives pertaining to the processing of incoming books.
• Liaison with the Back of House team to facilitate processing and inventory management.
• Liaison with the Processing Center Leads and Senior Manager of Operations to implement and provide input on new projects.
• Support accurate and relevant representation of Bernie’s Book Bank brand.
• All other duties as assigned.

• Minimum 1-3 years’ experience in working in a public facing role dealing with customer needs (examples include retail, restaurant work, librarian, reception etc.)
• Comfortable speaking and articulating our mission to large groups of 15-60 volunteers per session
• Willingness to change/be dynamic to meet the needs of the business
• Comfortable working on their feet walking, standing for prolonged periods, learning to use a pallet jack and doing some repetitive bending
• Ability to deal with changes that may mean rearranging priorities on the fly due to changing needs (volunteer attendance, distribution goals)
• MUST have and exude an exceptionally positive, “I CAN/I WILL” attitude and be self-motivated, and goal driven.
• MUST understand the value of relationships as the lifeblood of Bernie’s Book Bank
• Skills & attributes: Interpersonal communication, organization, anticipation, multi-tasking, problem-solving, positive attitude, flexibility, appropriate sense of urgency
• High School Diploma; Bachelor’s degree preferred
• Ability to become trained and certified if needed on a forklift, stacker, reach truck and electric pallet jack.
• Working knowledge of the Microsoft Office Suite and ability to be trained on Volunteer scheduling applications.
• Must treat cleanliness, organization, process, and safety as essential functions of the Processing Center.

What We Offer:

• Hourly Pay is 20.00 per hour for this role
• Medical Insurance via BCBS, PPO and HMO options available, starting day 1
• Dental and Vision Insurance, starting day 1
• Employer covered Long Term Disability Insurance
• Short Term Disability Insurance available
• 401k with match after 1 year
• Summer Hours (early off on Fridays Memorial Day-Labor Day)
• 17 Days of PTO a year
• 4 Floating Holidays per year
• 9 Paid holidays per year
• A passionate team with long term growth potential as we begin national expansion

Working Conditions/Physical Demands: While performing the duties of this job, the incumbent will typically be working in a warehouse environment. Will be required to see, hear, and touch on a regular basis. Must be able to lift 30 pounds unassisted as may be needed to help move or load books. Reasonable accommodations may be made for individuals with disabilities to enable them to perform the essential job duties.