Critical Systems Program Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Requirements Extensive knowledge of critical infrastructure systems within an operational environment, including construction planning, mechanical, electrical, building controls, fire safety, and security systems. Proficiency in Building Automation Systems (BAS) and other integrated facility management platforms. Technically proficient in planning and scheduling, with excellent organizational skills. Strong communication skills, with the ability to lead and coordinate meetings and effectively facilitate progress toward achieving scheduled goals. Demonstrated interpersonal skills, sound judgment, and adaptability. Ability to work cooperatively with internal airport administration groups and effectively engage with customers and contractors to reach mutually acceptable terms and conditions. Proficiency with MS Excel, MS Word, and MS Project. Knowledge of AutoCAD is a plus. Responsibilities Provide onsite field coordination, supervision, and project management support for the operation of the airport's critical infrastructure. Effectively manage a 24x7 site operations team, comprising technical and administrative staff, fostering a culture of high performance and continuous improvement. Oversee the management of mission-critical equipment and systems vital to airport operations, including but not limited to power distribution, HVAC, life safety, security, and building management systems. Lead the integration and management of all systems and the physical environment, addressing issues related to life safety, mechanical, plumbing, and power infrastructure. Analyze and report discrepancies and trends in system performance to the operations team and key stakeholders, providing insights for proactive improvements. Manage preventative and emergency maintenance schedules and procedures for all critical building systems. Identify and manage backup and replacement inventory needs for essential components to ensure continuity. Oversee all maintenance schedules and coordinate with external providers to ensure high standards of service delivery. Provide on-call support (24/7) to promptly address critical incidents and emergencies. Contribute to the development and implementation of Standard Operating Procedures (SOPs), Emergency Recovery Procedures (ERPs), and Method of Procedures (MOPs), ensuring consistency and best practices for airport critical infrastructure operations. Oversee and coordinate with subcontractors, ensuring proper equipment installation and the high-quality delivery of maintenance services across all critical systems. Troubleshoot emergencies, equipment malfunctions, and technical issues, then organize and oversee swift resolutions to minimize impact on airport operations. Provide ongoing technical support, management, and oversight of vendors as necessary, ensuring service level agreements are met. Conduct daily inspections of critical infrastructure to ensure operational readiness and identify potential issues. Manage and oversee all scheduled maintenance activities (monthly, bi-monthly, quarterly, semi-annually, and annually) for critical equipment, including but not limited to: Filter changes, Generator operating tests, UPS/ATS/STS transfer tests and operation. Provide field technical support related to redundancy, reliability, and maintainability for the airport's critical infrastructure, focusing on: Meeting current operational needs and preparing for future demands, Contributing to long-term strategic planning and infrastructure development, Achieving and maintaining exceptional uptime (e.g., 99.9999% or higher) and identifying cost-saving opportunities. Serve as the administrator for onsite Critical Facility Work Rules, ensuring compliance and safety. Desired Qualifications Electrical/HVAC certifications are preferred. BS or Technical Degree in Mechanical or Electrical Field or other related field preferred. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 145,300.00 – 178,100.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Detroit, MI, Flushing, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.aa415a4b-8b21-40fc-a65c-70d2b25ca29a