Manager, Business Process

Description This role involves designing and maintaining processes for responding to customer impacts, identifying issues within business processes, providing incident data insights, maintaining incident documentation, evaluating incident management tools, defining KPIs, streamlining workflows, leading process improvement initiatives, and supporting junior team members in analysis. Essential Responsibilities Design and maintain the process for responding to customer impacts Identify issues within business processes and recommend best practices for improvement. Find themes in incident data and provide insights to the business Maintain incident process documentation and training content Evaluate incident management tools for compliance Define KPIs (Key Performance Indicators) and implement measurement framework to understand the performance of assigned processes Collaborate with team members to develop solutions that streamline workflows and improve efficiency. Drive the implementation of process improvement initiatives across various departments Provide guidance and support to junior team members in process management and analysis. Additional Responsibilities Manage a portfolio of complex, high-visibility initiatives across Consumer and/or Core Platform products, ensuring alignment with Finance and Product priorities Drive end-to-end execution readiness by coordinating intake, requirement definition, dependency tracking, testing, and launch activities Partner with Product, Engineering, and Finance stakeholders to define and validate financial design requirements (e.g., BRDs, FSDs, T-accounts, data flows) Identify, assess, and elevate risks proactively, with clear articulation of business impact and recommended mitigation strategies Manage dependencies across internal teams and external/vendor partners (e.g., APSS, FTI), ensuring readiness and alignment with delivery timelines Oversee testing readiness and execution, including user acceptance testing (UAT), data validation, and defect resolution tracking Establish and maintain structured portfolio reporting, including status updates, risk tracking, and end-of-month communications to stakeholders Drive process improvements to reduce rework, improve upstream readiness, and enhance operational efficiency across the product lifecycle Collaborate cross-functionally to streamline workflows and ensure consistency in execution across business units Contribute to the evolution of FPE’s operating model, including intake governance, dependency commitments, and performance metrics Minimum Qualifications 5+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience. Preferred Qualifications Bachelor’s degree in Finance, Business, Economics, or a related field 5+ years of experience in program management, business process management, finance operations, or product delivery within a complex organization Proven ability to manage multiple concurrent initiatives with competing priorities in a fast‑paced environment Strong understanding of financial systems, product lifecycle, and/or payments ecosystem (e.g., PayPal, Venmo, credit products, or transaction flows) Demonstrated experience working cross‑functionally with Product, Engineering, Finance, and Operations teams Strong analytical and problem‑solving skills, with the ability to translate ambiguity into structured execution plans Excellent written and verbal communication skills, including the ability to present complex issues clearly to senior stakeholders Experience managing dependencies and influencing outcomes across teams without direct authority Ability to identify process inefficiencies and drive improvements at scale Familiarity with tools such as JIRA, Confluence, or similar workflow and tracking systems Experience supporting testing cycles (UAT, data validation, defect management) is a plus Compensation Base pay will depend on location and relevant experience: San Jose, California ($109,000.00 – $156,200.00 annually); Chicago, Illinois ($95,500.00 – $141,900.00 annually); Austin, Texas ($95,500.00 – $141,900.00 annually); Scottsdale, Arizona ($94,000.00 – $134,750.00 annually). Additional compensation may include an annual performance bonus, equity, or other incentive compensation, as applicable. Benefits PayPal offers comprehensive, choice‑based programs supporting physical, emotional, and financial well‑being, generous paid time off, healthcare coverage for employees and families, and resources to promote financial security and mental health. Equal Employment Opportunity Statement PayPal provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us. #J-18808-Ljbffr PayPal