Guest Service Agent-(Full-Time) The Equestrian Hotel-World Equestrian Center Ocala

Job Description

Job Description

The role of the Guest Service Agent is to properly and efficiently check guests into the hotel.

Primary Responsibilities:
• Guest Service Agent must possess a positive and upbeat personality with a desire to deliver outstanding
customer service to our guests. Guest Service Concierge must have the ability to multi-task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• The Guest Service Agent accurately and efficiently checks in and out guests using a computer system,
input rooming lists and transportation requests. Efficiently and effectively maintain the Front Desk
Outlook mailbox and respond accordingly. Assist guests as requested, handle cash, answer telephones
and make reservations; sell rooms, sell the hotel and send correspondence to guests.
• Set up reservations,
• Pleasant, well groomed, neat and clean hands and nails, conservative jewelry and hairstyle, pleasant and
professional, neatly trimmed beard or mustache, if applicable.
• Friendly, positive, professional, dependable, loyal, team and service oriented, interested in job and guests,
willing to learn.
• Honest, able to efficiently and accurately operate the computer keyboard, organize and plan, detail
orientated, willing to help guests, people oriented, patience, basic arithmetic, stamina to stand for long
periods of time.
• Good Grammar, strong verbal skills, legible handwriting, able to effectively communicate with guests both
verbally and in writing, pleasant phone voice.
• Basic understanding of guests’ needs, desires and methods of servicing to the guests’ satisfaction,
adaptable to change.
• Facilities – Basic mechanical knowledge provided by Engineering (heating/cooling systems in rooms, how
to operate the televisions etc.) and strong understanding of life safety systems and emergency
procedures.
• AV and IT knowledge – Should possess fundamental knowledge of AV and IT systems i.e. Micros, Room
Master, Sales Pro as well as audio controls for public areas, how to re-set Wi-Fi router if needed. This
position should be able to look in Sales Pro and provide some basic information about room availability
for private events. DOCS should have some input in training segment.

This job description in no way states or implies that these are the only duties to be performed by the associate
occupying this position. Associates will be required to perform any other job-related duties assigned by their
supervisor. This document does not create an employment contract, implied or otherwise, other than an "at
will" employment relationship.

The physical requirements necessary for an associate to successfully perform the essential functions of the
position are outlined below. Reasonable accommodations can be made to enable individuals with disabilities to
perform the described essential functions of the position.

Physical Requirements:
• Associate must be able to work on feet for up to 8 hours a day.
• Associate may have to stand walk, reach with arms and hands, climb or balance, and to stoop, kneel,
crouch or crawl.
• Associate may have to lift up to 25 pounds.
• Associate must talk and hear.
Qualifications, Education, Experience, Skills, and Abilities:
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Knowledge of proper guest service etiquette and standards.
• Ability to work as part of a team.
• Ability to take direction.
• Professional communication skills.
• Ability to work calmly and effectively under pressure.
• Self-motivated, organized, and ability to problem solve.
• Professional appearance.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to
providing quality service and memorable guest experiences in a positive and welcoming work environment. We are
focused on supporting the needs of our team through our commitment to the family/work life balance and by
providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check
prior to employment.