Sr. Operations Manager

Description Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Manager oversees all aspects of operations or functions at the site, managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and developing leadership bench strength within the Fulfillment Center. Responsibilities Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed the business plan. Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations. Sets and clarifies requirements and expectations for Operations and Area Managers, measures performance, provides feedback, and holds Ops Managers accountable for their performance and that of their departments. Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, and to provide needed support and resources for other staff initiatives. Additional Job Elements Lift and move totes up to 49 pounds each. Regular bending, lifting, stretching and reaching both below the waist and above the head. Walking in the FC and around the area with great frequency; facilities are over a quarter mile in length. Continual standing and/or walking an average of 5 miles daily. Ability to work in construction or distribution environments that may be noisy, unlit, unheated, or not air‑conditioned. Able to access all areas of the building (ascending and descending ladders, stairs, gangways safely and without limitation). Basic Qualifications Work flexible hours as business demands, including overnight, weekends and holidays. Bachelor’s Degree or 2+ years Amazon experience. 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment. Prior experience with performance metrics, process improvement and Lean techniques. Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination. Preferred Qualifications Degree in Engineering, Operations or related field and MBA preferred. Experience with a contingent workforce during peak seasons. Ability to handle changing priorities and use good judgment in stressful situations. Interest in long‑term career development through assignments in multiple FCs across the nation. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. USA, AZ, MESA - 135,000.00 - 182,700.00 USD annually #J-18808-Ljbffr