Operations Support Specialist

Supporting operational teams in a hybrid capacity, the full-time Operations Support Specialist will assist with day-to-day operational needs, monitor trends, troubleshoot issues, and manage documentation and communications within the department. Key responsibilities Serve as a subject matter expert, addressing escalated service issues and managing contracted partner relationships Lead small to mid-size initiatives, conduct audits for compliance, and gather data to identify trends and improve performance Facilitate communication within the department and promote process changes to enhance customer experience Required qualifications High School Diploma or equivalent work experience Four to five years of related professional experience Demonstrated analytical and effective problem-solving skills Intermediate technical skills, including proficiency in MS Word, Excel, and collaboration tools Preferred experience with Annuity Products and understanding of business processing and policy administration