Account Resolution Specialist
Virtual Vocations Inc
Managing a high volume of member interactions, the full-time Account Resolution Specialist will establish payment plans, collect loan payments, and recover collateral while working remotely from Washington or Oregon. Key responsibilities Handles outbound and incoming calls regarding delinquent accounts, setting up payment arrangements in accordance with policies Contacts members to discuss outstanding balances, sets repayment schedules, and manages a queue of delinquent accounts Completes tasks related to the collection and closure of accounts, including preparing files for collateral recovery and recommending accounts for charge-off Required qualifications Minimum one (1) year of experience in customer service or collections Knowledge of federal, state, and local laws related to collections and bankruptcy Familiarity with collection-tracking systems and processes Understanding of the functional relationship between branches and loan departments Preferred knowledge of Symitar and Temenos systems
Vacancy posted 2 days ago
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