Front Desk Agent

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. The Front Desk Agent serves as the first point of contact for guest at the Ocean Front Resort, delivering exceptional customer service and creating a welcoming, memorable experience. This role is responsible for managing guest check-ins, and check-outs, answering inquiries, and addressing guest needs promptly and professionally. The Ideal candidate thrives in a fast-paced hospitality environment, demonstrates strong communication and problem-solving skills and maintains a positive, friendly demeanor at all times. The Front Desk Agent also coordinates with housekeeping, maintenance and management teams to ensure a seamless guest experience while upholding the resorts high-service standards


Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.


We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.