Assistant Site Manager

THE ROLE At El Car Wash, leadership is hands-on, fast-paced, and focused on results. As an Assistant Site Manager, you're the right hand to the Site Manager — driving daily operations, developing your team, and ensuring every customer experience is top-tier. When the SM isn't present, you're in charge — and you don't need to be asked. Level: Site Leadership | Hourly Department: Site Operations THE ROLE At El Car Wash, leadership is hands-on, fast-paced, and focused on results. As an Assistant Site Manager, you're the right hand to the Site Manager — driving daily operations, developing your team, and ensuring every customer experience is top-tier. When the SM isn't present, you're in charge — and you don't need to be asked. What You'll Own Run the day-to-day - Support daily operations, staffing, and site performance to keep everything running strong — every shift, every day. Build a winning team - Support recruiting, onboarding, and scheduling to create a reliable, high-performing team. Coach and develop talent - Provide real-time feedback, build skills, and grow future leaders within EL. You develop people — you don't just direct them. Handle conflict head-on - Address team conflict and culture issues directly and promptly. You don't let problems fester or escape unnecessarily. Set the service standard - Deliver fast, friendly, and flawless experiences — every customer, every time. Drive performance through the numbers - Track daily metrics — sales, labor, inventory, and equipment — and take action to improve results. Hold the site independently - When the Site Manager is out, you run it — confidently, calmly, and without unnecessary escalation. Keep the wash at peak performance - Ensure equipment is operational, maintained, and ready to deliver consistent results every day. Qualifications WHAT YOU BRING Reliable attendance — you model the standard for the entire team Proven supervisory or shift management experience — you've held a team accountable before Strong real-time coach — you develop people, not just direct them Demonstrated ability to handle team conflict constructively — you address it, you don't avoid it Operationally sharp — you manage labor, scheduling, and throughput simultaneously Customer-first mindset even under pressure Comfortable reading daily metrics and taking action on them Flexible availability including evenings, weekends, and holidays Background in car wash, QSR, retail, or hospitality is a plus High school diploma or equivalent; Associate's or higher in Business is a plus How You Show Up — Ecw Competencies Customer-Centric Approach — Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly. Problem-Solving — Resolves operational issues, supports team problem solving, and escalates when needed. Team Collaboration — Builds a positive team culture, runs effective meetings, and addresses team conflict promptly. Drives Results — Delivers site performance goals, manages daily execution, and holds team members accountable. Safety & Compliance — Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture. Job Knowledge & Technical Proficiency — Maintains strong operational knowledge and ensures the team is trained on procedures and systems. Why El Car Wash Fast-paced, team-driven, and customer-obsessed — El Car Wash is where you grow, lead, and make every moment count. What You'll Get Full comprehensive benefits (Health, Vision, Dental) 401(k) with 4% match — yes, free money Paid time off Parental leave (maternity & paternity) Tuition reimbursement Pet insurance Mental health days On-the-job training and real career growth FREE car washes #J-18808-Ljbffr