RECEPTIONIST

RECEPTIONIST - 55012433

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system. To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration. Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state's economic competitiveness, prioritizes Florida's environment and natural resources, and preserves the quality of life and connectedness of the state's communities. As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The work you will do:

• Perform receptionist duties such as receive and route calls, welcome visitors and vendors and direct to their perspective locations.

The difference you will make:

• Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How you will grow:

• FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency's learning management system, you have access to hundreds of computer-based training and instructor-led courses.

Where you will work:

• Florida Department of Transportation Office of Administration 605 Suwannee St. Tallahassee, FL 32399

Annual salary range: $34,000.19 - $44,000.24

Your specific responsibilities:

• Acts as switchboard operator for statewide general Department of Transportation published contact number.
• Receives and routes all incoming telephone calls, including appropriate routing of customer complaints.
• Collects and distributes messages when required by email to appropriate staff.
• Performs receptionist duties.
• Assist security attendant with signing in visitors such as customers, public officers, vendors, general public, and other interested parties, using Support Services established process.
• Announces visitors to specific offices and directs to other offices.
• Forwards building maintenance request to the appropriate Support Services staff.
• Provides assistance to walk-in members of the public who need information or direction assistance.

The successful candidate will have the following required knowledge, skills, and abilities:

• Knowledge of a multi-line phone system.
• Knowledge of business telephone etiquette.
• Knowledge of techniques for effectively dealing with people.
• Skill in providing customer service.
• Ability to follow procedures and practices.
• Ability to use Word processing software and Outlook.
• Ability to establish and maintain effective working relationships with others.
• Ability to remain calm and effective under pressure.
• Ability to work internal and external customers in a tactful and courteous manner.
• Ability to multi-task.
• Ability to communicate effectively, verbally, and in writing.
• Ability to listen effectively.
• Ability to deal with the public and to handle calls in a fast, courteous, and efficient manner.

Minimum qualifications:

• A high school diploma or its equivalent and two years of secretarial or clerical work experience. College education from an accredited institution can substitute for the required experience on a year for year basis.

The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package
• 10 paid holidays a year
• Generous vacation and sick leave
• Career advancement opportunities
• Tuition waiver for public college courses
• A variety of training opportunities
• Employee Assistance Program (EAP)

Special requirements:

• You will be required to provide your Social Security Number to conduct required verifications.
• Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

The Florida Department of Transportation values the service veterans and their family members have given to our country and supports the hiring of returning service members and military spouses.

Qualified individuals with disabilities are encouraged to apply. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation's Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation's Human Resources Office at View phone number on click.appcast.io for assistance.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Veterans' Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Location: Tallahassee, FL, US, 32399