Night Auditor

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.About the Fenway HotelOriginally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. Today, Fenway is a Mainsail Lodging & Development property and a member of the prestigious Autograph Collection of Marriott International, Inc.The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. We’ve created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, we look forward to hearing from you.It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today!Tampa Bay Top Workplaces“Voted a Top Workplace! Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times—a reflection of our positive culture, growth opportunities, and commitment to our team. Join us!”Overview of the roleThe Night Auditor is responsible for executing all property service, operational, and business functions during the overnight hours. This individual serves as the main point of contact for guests during this time frame to ensure an exceptional personalized service delivery in accordance with property, company, and brand guidelines.Notice: Applicants MUST have overnight work experience. Hospitality experience is preferred.Schedule AvailabilityOpen availability required / part-timeTypical schedule is the overnight shift from 11pm-7amWeekend availability is a mustOur part-time employees receive paid time off benefits on an accrual basis, a free meal for each scheduled work shift, discounts at Marriott properties worldwide, may participate in our 401k plan, and much more!Essential Job FunctionsBalance and audit room revenue, food and beverage revenue, banquet revenue, cashier’s’ reports, and guest and house accounts for accuracy; assisting with the preparation of all reports relevant to daily revenuesFollow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of businessInteracts with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest’s nameProcess mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelinesCollect and verify methods of payment, as well as assist with any guest billing inquiries and concernsFollow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centersFollow all specified procedures to reconcile cashiers reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.Report any suspicious activities or unusual items in hotel rooms and common areas to hotel leadership and/or loss prevention teamResponsible for knowing all functions to showcase the hotel and the hotel’s unique story to each guestActively engage guests in and promote hotel loyalty program, including new guest program enrollmentsCollect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyondAssign and escort guests to rooms according to their preferences, paying attention to those nonverbal cues that make each experience memorableConsistently utilize Empower guest experience tool to reference, maintain, and add guest requests, preferences, and communication details in accordance with property, company, and brand guidelinesExecute all required front office reports, pre-arrival planning, and checklists as outlined by leadershipServe as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the areaAssist with guest luggage and receive, store, and deliver both luggage and mailRespond to and resolve all guest inquiries and/or opportunities utilizing appropriate empowerment guidelinesFollow scheduled shifts and follow break and lunch requirementsReport accidents, injuries, and unsafe work conditions to manager; complete safety training and certificationsSpeak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquetteDevelop and maintain positive working relationships with othersAbility to take initiative and handle assignments with limited supervisionFollow all hotel policies and procedures as outlined in the team member handbookMaintain cleanliness and order of work areaPerform other duties as management requests to service our guestsHotel PerformanceEnsure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS (Guest Satisfaction Surveys) according to Marriott and Mainsail/Fenway standardsEducation & ExperienceHigh School diploma, equivalent, or higherOvernight work experience required1-2 years or more of experience in hospitality, preferably with front deskAbility to take initiative and work independently with minimal supervisionPrevious Opera PMS experience preferred, or other hotel reservation systemsExperience handling tasks and processes that require maintaining high confidentialityExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology, e.g., computers, tablets, and iPadsProven experience working in a clean, organized, and efficient mannerExperience in handling confidential informationAbility to work collaboratively on a team, and with other departments within the hotelA sense of ownership in everything that you doPhysical DemandsAbility to sit or stand for extended periods of timeAbility to bend frequentlyAbility to lift, push, pull up to 50 lbsAbility to communicate clearlyCorrected vision to normal rangeAbility to work long hours as neededMental DemandsMake sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high-pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryNOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates form their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.BenefitsFull-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employeesPart-time Associate BenefitsAll above listed benefits except for Medical Coverages and Holiday PayMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr Luminary Hotel & Co