Customer Service Representative

Yellowstone Local is proud to represent Bell Mechanical, a Hickory Company, an industry leader in residential and light commercial HVAC solutions.

At Bell Mechanical, a Hickory Company, weve built our reputation by delivering exceptional residential HVAC service across Westchester, Putnam, and Fairfield Counties. Were hiring a Customer Service Representative who can turn inbound calls into booked opportunities while delivering a professional, organized, and customer-first experience from the very first conversation.

Whats in It for You?

• $50,000$75,000 base salary plus monthly commission opportunities

• Medical, dental, and vision insurance through United Healthcare

• 401(k) with company match

• Paid vacation, sick time, and holidays

• Paid training and ongoing professional development

• Career growth opportunities within a multi-brand HVAC organization

• Full-time, on-site position in Mahopac, NY

Why Youll Love It Here

• Established company with a strong reputation in residential HVAC

• Supportive team environment with clear processes and expectations

• Opportunities to grow your skills and advance your career

• Fast-paced work environment where your contributions matter

• Leadership team is committed to employee development and customer satisfaction

Your Role as Customer Service Representative

• Answer inbound calls, emails, and web inquiries from residential customers

• Schedule appointments for HVAC service, maintenance, and replacement consultations

• Communicate professionally and clearly with homeowners to understand their needs

• Accurately document customer information and update CRM records

• Coordinate with sales managers and internal teams to route leads appropriately

• Resolve customer concerns with professionalism and empathy

• Maintain strong attention to detail in a high-volume office environment

• Track appointment bookings and customer interactions

• Work on-site in Mahopac, New York

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• 35 years of customer service, call center, inside sales, or administrative support experience

• Comfortable managing a high volume of inbound and outbound calls

• Strong communication and customer service skills

• Proficient with computers and CRM or scheduling software

• Strong organizational skills and attention to detail

• Ability to multitask and stay organized in a fast-paced environment

• Reliable attendance and punctuality

• Full-time, in-office availability required

• Bilingual English/Spanish skills are a plus

Bell Mechanical, a Hickory Company, is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue