Customer Success Support Specialist

Temporary Project Support Role

This is a temporary 12-month assignment designed to support projects, process improvement initiatives, and operational priorities during a defined business need or coverage period. The ideal candidate will be able to adapt quickly, contribute immediately, and work effectively in a fast-paced business environment while supporting cross-functional teams and operational workflows.

Work Schedule

Hybrid Schedule:

• Remote: Monday & Friday
• In Office: Tuesday, Wednesday, Thursday

Hours: 8:30 AM – 5:00 PM

Assignment Details

• Full-Time Temporary Assignment (12 Months)
• Virtual Interviews Required

Key Responsibilities

• Support project execution and process improvement initiatives impacting multiple customers, teams, and business workflows
• Monitor operational and performance metrics to identify trends, risks, and opportunities for improvement
• Prepare and distribute reports, status updates, and summaries to support planning and decision-making
• Quickly learn internal systems, business processes, and operational requirements to support projects and business priorities
• Identify operational challenges and process gaps while escalating issues and assisting with practical solutions
• Maintain accurate documentation, records, and project updates using Microsoft Office and business systems, including SAP when applicable
• Provide organized, responsive, and solutions-oriented support to maintain continuity of operations throughout the assignment
• Collaborate with cross-functional teams including Sales, Operations, and internal business partners
• Support multiple priorities simultaneously in a fast-paced environment

Required Qualifications

• Minimum of 2 years of experience in:
  • Project coordination
  • Process improvement
  • Operations support
  • Customer service
  • Or another related business support role
• Ability to learn quickly and adapt to changing priorities in a temporary or contract assignment
• Strong verbal and written communication skills
• Strong interpersonal and cross-functional collaboration abilities
• Strong problem-solving, critical-thinking, and issue-resolution skills
• Experience monitoring metrics, analyzing trends, and preparing reports
• Proficiency with Microsoft Office applications
• Experience with CRM systems, SAP, or similar ERP platforms preferred
• Strong organizational skills and attention to detail
• Ability to work independently with minimal supervision while supporting team objectives

Preferred Skills

• Experience supporting operational improvement initiatives
• Experience working in fast-paced corporate or operations environments
• Familiarity with reporting tools, business systems, and process documentation
• Strong multitasking and prioritization abilities

Education

Degree Requirement: Not Specified

Certifications

Certification Requirements: None Specified

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.