Manager, Supplier Engagement

Job Summary The Supplier Engagement Manager (SEM) will provide end to end management and oversight of assigned Clinical Management vendors. Responsibilities include driving vendor performance, accountability and quality delivery through development of a robust relationship with assigned vendors. The SEM will perform risk‑based review of key performance indicators and ensure appropriate mitigations are completed as needed. Using strong organizational, negotiation and communication skills, the SEM will also manage governance activities for assigned vendors, ensure vendors meet contractual obligations, and support vendor qualification activities. Responsibilities Manage vendor accounts as main point of contact for assigned vendors Maintain Clinical Trial Management System (CTMS) or similar platform for assigned vendors Conduct vendor onboarding with all assigned vendors Manage all governance activities for assigned vendors including creation of governance charters, leading governance calls and tracking and resolution of escalation issues. Facilitate alliance meetings with assigned vendors, including tracking and resolution of escalation issues Facilitate portfolio level vendor meetings, as needed Develop portfolio level vendor Handbooks Develop portfolio level templates Drive internal communication, including communication process maps, through collaboration with internal stakeholders (clinical trial teams, subject matter experts and other functional areas). Maintain SharePoint site including portfolio level templates, tools, meeting minutes and presentations for external and internal use Manage vendor metrics and key performance indicators and internal stakeholder feedback, identify trends, implement mitigations and resolve issues Manage vendor scorecard and accelerate vendor performance feedback Ensure vendors meet contractual obligations, including providing contract support to internal sourcing team Support vendor qualification process and audits Manage vendor required training, including collaboration with cross functional departments to obtain training requirements Perform other duties, as assigned Qualifications/Required Minimum of 8+ years of experience in the pharmaceutical / biotechnology industry 2+ years demonstrated work experience in clinical trials vendor management Demonstrated strong critical thinking and analytical skills, time management, conflict management, problem solving, and attention to detail Strong planning and organizational skills and ability to multi‑task, prioritize and plan activities related to vendor management Excellent written and verbal communication skills and interpersonal skills necessary to interface with team members, outside vendors and consultants Advanced computer skills, including experience managing SharePoint sites Financial management skills to understand vendor budgets Ability to efficiently track and resolve action items, including demonstrated issue resolution management Ability to work effectively in a team/matrix environment Ability to travel up to 10%, including ground and air travel Educational Qualifications Minimum BA/BS Life Sciences or equivalent college program, and/or commensurate experience in the clinical research industry Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long‑term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Salary Range Minimum $121,103.00 - Maximum $181,125.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. Company Benefits Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short‑term and long‑term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Disclaimer This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (View email address on click.appcast.io). #J-18808-Ljbffr Otsuka America Pharmaceutical Inc.