Help Desk Technician

*No c2c enquiries* I'm working with a client looking to bring on a Helpdesk Technician to support their internal IT environment, with a particular focus on Microsoft 365, Windows systems and general IT troubleshooting. We're looking for someone comfortable providing hands-on end-user support, managing user accounts and resolving day-to-day technical issues, alongside some basic security administration. What we're looking for: Experience supporting Windows 10/11 desktops and Windows Server environments. Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive and SharePoint. Active Directory and Entra ID (Azure AD) user administration, including account provisioning, password resets and permissions. Troubleshooting hardware, software, connectivity and application issues. Basic IT security experience, including MFA, access controls and security best practices. Experience with ticketing systems, incident resolution and end-user support. Strong communication skills and a customer-focused approach. Nice to have: Microsoft Intune and endpoint management experience. Exposure to Microsoft Defender and basic security troubleshooting. Familiarity with networking fundamentals such as DNS, DHCP and VPNs. This would suit someone with a solid Microsoft support background who enjoys being hands-on, solving problems and taking ownership of technical issues. #J-18808-Ljbffr Franklin Fitch