IT Support Specialist

Help Desk PositionAre you a motivated, smart, hard-working individual looking for a non-traditional help desk position? Do you enjoy working with people and technologies to achieve business goals? Are you customer service-minded? Do you act with integrity and hold yourself to the highest standards? If the answer is "Yes!" then we have an exciting opportunity for you. We are ARCO, a Family of Construction Companies.The position is responsible for maintaining reliable connectivity, supporting end-user technology, coordinating with internal IT teams and external service providers, and quickly resolving issues that could impact business continuity.A Day In The LifeHardware deployments and replacements, including workstations, laptops, and mobile devicesHardware support (Windows 10, HP, Lenovo, Microsoft, A/V systems, and iOS and Android mobile devices, printers, copiers) including essential modifications and repairsApplication installation and support (Outlook, Office Suite, Exchange Active Sync for both iOS and Android, VPN, and other applications)Basic LAN, WAN, and Wi-Fi support and troubleshootingOffice 365 support and administrationNew computer/user set up in an active directory/Exchange environment.Interfacing between end-users and various other technology professionalsAssist in researching and recommending new hardware and softwareSupport the delivery of an Enterprise-wide implementation of ProcorePartner with other Technology teams in the identification, development, and delivery of solutions and products supporting Construction Operations and integration with other enterprise applicationsUse an entrepreneurial approach to problem-solving with a sense of urgency while ensuring a disciplined/structured approach.Necessary QualificationsBachelor's in related field or equivalent experience, with 2-4 years related experience preferredAbility to communicate clearly and professionally, both verbally and in writingPleasant, patient, and friendly attitudeStrong decision making and analytical abilitiesDetail-oriented and organizedExcellent time management and multi-tasking skills in a fast-paced environmentAbility to work well within a teamSelf-starter; flexible to take on new initiativesWhat We Can Offer YouWe are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.Industry-leading performance-based bonus programEmployee Stock Ownership Plan (ESOP)Traditional and Roth 401kTuition reimbursement for associatesScholarship for associates' children up to $28,000 per child1-month paid sabbatical after every five years of employment, plus $5,000 for travel1-week paid volunteer leave each year100% charitable matchMedical, dental, and vision insurance coverage100% paid 12-week maternity leaveAt ARCO, our first core value is to treat people fairly and do the right thing. We are committed to building and sustaining a culture that supports diversity and inclusion. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.From recruiting, training, and hiring practices to selecting our subcontractors, we understand that diversity of all those involved in the construction process enhances our ability to deliver the best solutions to our customers. We hire the best and the brightest from across the country – constructing a team of experts in architecture, design, engineering, project management, and business services.Make Your MoveWe are proud to be one of the fastest-growing, privately-owned companies in America, celebrating over 30 years of experience as design-build experts. We have completed over 7,500 design-build projects nationwide. We ranked #9 on ENR's Design-Build Firms list and #34 on ENR's Top 400 Contractors list of 2026. Most importantly, our clients like us, trust us, and want to do business with us. We are looking for people with the same enthusiasm, passion, and respect for the hard work that brought us to where we are today. Are you a person who can make a difference at ARCO? If the answer is "Yes!" we look forward to meeting you.Legal DisclaimerEOE, including disability/vets