Urgent Care Veterinary Receptionist

Receptionist Position at Cleveland Road Animal Hospital

At Cleveland Road Animal Hospital, our mission is to provide the highest level of small animal care, and we invite you to join a team recognized for excellence. We are proud to be an AAHA Accredited practice, a designation reflecting our dedication to elevated medical standards and continuous improvement. This commitment is recognized by our community, evidenced by our excellent 4.6-star Google rating. We are looking for passionate teammates ready to contribute to this legacy of trust in Wooster, Ohio, and who want to grow their career with purpose. As part of a larger network of hospitals, you gain immediate access to extensive resources designed to help you succeed. We understand that your professional development is essential, which is why we offer robust support programs. Whether you are aiming to become a credentialed technician or seeking mentorship to transition into a leadership role, you will find the educational backing and internal consultation access needed to achieve your specific career goals. We focus on providing a supportive environment where all teammates can do their best work. The quality of medicine is paramount at Cleveland Road Animal Hospital. Our AAHA accreditation assures that you will be practicing within rigorous guidelines focused purely on small animal veterinary medicine. You will have access to modern diagnostic tools and opportunities for complex case management supported by internal specialty consultation services available throughout our network. We are committed to fostering a clinical environment that supports sophisticated case workups and the continuous refinement of your medical skill set. Wooster, Ohio, offers a welcoming community setting where you can establish deep professional and personal roots. Located southwest of Akron, Wooster provides a comfortable lifestyle while ensuring connectivity to major metropolitan areas. This is a place where you can find a true balance between a dedicated professional life at a respected AAHA hospital and a rich, supportive community experience. We look forward to welcoming you to Wooster.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.