Medical Receptionist

Job Title

Under direct supervision, performs varied medical reception and/or administrative support tasks or activities within a specified physician practice/office or clinical care center.

Job Description

Greet patients/visitors, check patients in and out for office appointments, answer phones and direct calls; schedule appointments; answer basic questions; and perform routine clerical, data entry/data retrieval, and/or filing ensuring all policies and procedures are observed. Duties require knowledge of physician office/clinical care center routines and a basic understanding of the organization, programs, procedures and terminology related to a physician office/clinical care center. Reports to an Office Manager.

Responsibilities

• Following established protocol, greet & direct patients/parents, internal staff and external visitors.
• Check patients in and out for office appointments, following established protocol; ensure completion of appropriate paperwork, follow-up with patient/family to obtain missing information, obtain signatures and release forms (including verification of legal guardianship of adults accompanying patients); and, collect patient co-pays.
• Answer telephone and triage calls for the practice/department. Schedule appointments via telephone or in-person and makes calls to confirm appointments. May schedule/coordinate appointments with other areas of the hospital.
• Perform routine verification of insurance, and may obtain routine authorization/referrals from payors or providers.
• On a daily basis, perform specified clerical support functions according to policy and procedure: may batch and check patient encounter forms for accuracy; establish, maintain, pull and/or file patient charts, records and other files.
• Perform data entry to record routine patient demographic and insurance information into computer, following established procedures.
• Copy and/or duplicate materials as requested; may prepare and transmit facsimiles.
• Proofread all work for accuracy and neatness.
• May run various errands, as requested, for the unit/department.
• Perform various routine administrative support tasks requested by Physicians and Manager. Cross-trained in all front desk duties to provide cross-coverage as needed.
• Maintain professional expertise pertaining to the functions of the position by attending computer-training classes or continuing education programs, as deemed necessary by the Office Manager.
• Demonstrate effective communication and interpersonal skills and ability to interact effectively with all members of the health care team. Function as a member of the office team and ensure appropriate cross-coverage when necessary. Encourage team members to adhere to professional standards and to expand competencies.
• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.
• Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.

Qualifications

Education and/or Experience Required:

• Required: High School Diploma, GED equivalent, or a higher level of education that would require the completion of high school.
• Experience required: Minimum of 6 months experience as a medical assistant/receptionist in a Physician Office, or equivalent.
• Experience with Microsoft Windows operating system, Beginner to Intermediate skills in Microsoft Word.

Experience Preferred:

• Preferred: EPIC or other EHR experience. Experience with scheduling and/or patient records or billing software such as IDX or SMS.

Special Considerations

• Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.