Patient Care Coordinator Physical Therapy Full Time Days

Patient Care Coordinator

The Patient Care Coordinator is responsible for scheduling services; including scheduling/rescheduling patients, new and returning patients. Verifies insurance information and registers the patient. Other office duties include; performing updates in the Epic, downloading glucometers, assisting with patient weights, coordinating virtual classes and support groups, updating patient ques.

Essential Functions

• Greets patients and manages phone calls
• Provides information on various department clinical programs to patients during patient scheduling/intake call
• Schedules new and returning patient appointments
• Coordinates virtual classes and support groups
• Downloads and prints patient glucometer and continuous glucose monitor data
• Assists with getting patient weights
• Creates patient education packets for various clinical programs both inpatient and outpatient
• Manages referral que and generates referrals when appropriate
• Sends communication to referring physician offices when appropriate
• Scans patient related documents for various clinical programs
• Requests relevant laboratory data in preparation for patient visits
• Assists the bariatric patient care advocate with guiding patients through the bariatric program
• Builds customer relations through positive interaction with patients and other hospital departments
• Consistently and accurately registers patients in Epic with all required information and keeps up with new registration requirements
• Responsible for obtaining insurance and/or employer authorization as applicable.
• Responsible for explaining benefits and co-payments to patients as applicable.
• Responsible for subpoena and medical record requests, locating medical reports in various systems.
• Ensures the daily review of email system for department communications. Participates in department in-service programs. Performs education modules monthly and HealthStream education when due.
• Assists with inventory and replacement of supplies by ordering or notifying supervisor.
• Attends huddles and mandatory in-service meetings. Accepts assignment of other duties as needed, receives training and/or orientation.
• Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford Healthcare ValleyCare's patient-experience and represents a framework for patient-centered interactions

Job Qualifications

Education

• AA Degree preferred

Experience

• Two Years medical office experience

License/Certifications

• N/A

Knowledge, Skills, and Abilities

• Excellent communication skills.
• Excellent phone and computer skills.
• Working knowledge of medical terminology.
• Working knowledge of insurance terminology.
• Strong organization skills and attention to detail.

Physical Demand and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Equal Opportunity Employer Stanford Health Care - ValleyCare (SHC - VC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $25.76 - $34.00 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.