Senior CX Lead: Escalations & Service Excellence
KBS - Kellermeyer Bergensons Services, LLC
Kellermeyer Bergensons Services (KBS) in Oceanside, CA seeks a Senior Customer Experience Representative to drive complex customer interactions, manage escalations, and coordinate cross‑functional workflows within the Customer Experience team. You will guide daily queue management, support onboarding, and deliver coaching to improve service quality while maintaining strong SLA performance and accurate records across channels. #J-18808-Ljbffr KBS - Kellermeyer Bergensons Services, LLC
Vacancy posted 1 day ago
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