Front Office Manager In Training - Hilton Omaha

Job Description Front Office Manager In Training – Hilton Omaha Work Locations Hilton Omaha, 1001 Cass Street, Omaha, NE 68102 Responsibilities Assign work and supervise team member performance in all front‑office procedures, including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability. Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner. Support and assist team members in handling guest inquiries and requests and in resolving complaints. Schedule, assign daily work, lead pre‑shift meetings, inform, and train team members. Monitor, observe, and assist in evaluating team member performance. Monitor lobby traffic and adjust staffing accordingly. Qualifications & Attributes Hospitality – Passionate about delivering exceptional guest experiences. Integrity – Do the right thing, all the time. Leadership – Lead in the industry and in communities. Teamwork – Team player in everything. Ownership – Own actions and decisions. Urgency & Discipline – Operate with a sense of urgency. Quality, Productivity, Dependability, Customer Focus, Adaptability. Schedule Full‑time Brand: Hilton Hotels & Resorts Job: Guest Services, Operations, and Front Office #J-18808-Ljbffr Hilton Worldwide, Inc.