Student Services Assistant

Description:

Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment

CORE DUTIES:

Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
Provide guidance and counsel, oversee, and develop a wide range of programs and services, analyze effectiveness, and make recommendations for future programs.
Reconcile complex issues; analyze diverse transactions from multiple sources.
Summarize data from multiple sources, prepare management reports and presentations.
Identify and evaluate data needs, manage the implementation and development of technology.
Develop and Implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
Apprise students of research, fellowship, and scholarship opportunities, make recommendations, and may award grants.
Serve as a subject matter expert to other departments; represent unit/department.
Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
May oversee, analyze, and assist in financial processes and development of budgets.
Serve as a key member of university wide teams and projects.
May train and supervise other staff, volunteers, and temporary workers.
May represent client at public events, such as fairs, athletic events, and registrations, greet and serve as a resource on unit and general inquiries.
Apply knowledge, expertise, and experience to resolve issues in a timely fashion, including those that are ambiguous and/or sensitive.
Ability to promote diversity, multiculturalism, and inclusion in the execution of role.
Successfully combine hard (e.g., technical knowledge, critical and analytical thinking, problem solving) and soft skills (e.g., people skills, communication, such as active listening, interpersonal and intrapersonal relationship, teamwork, emotional intelligence, collaboration/conflict management) to meet position requirements.
Demonstrates a wide range of people (or soft skills) to build and sustain respectful and collaborative relationships/networks, internal and external to R&DE.
Demonstrates effective emotional intelligence, especially in situations with time constraints.
Track trending issues raised by students and proactively prepare communications to address such issues before they escalate.

Education & Experience :
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

Strong communication skills to communicate information clearly and effectively to internal and external audiences, client groups, and management.
Advanced analysis and problem-solving skills.
Advanced computer skills, including experience with Microsoft Office Suite.
Advanced customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

PHYSICAL REQUIREMENTS:

Frequently sit, perform desk-based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

Interpersonal Skills : Demonstrates the ability to work well with client's colleagues and clients and with external organizations.
Promote Culture of Safety : Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status