Student Assistant - Clinic Manager I

Senior Clinic Manager (CM 1)

The Clinic Manager I (CMI) position is responsible for the day-to-day management of clinically-oriented mental health services for The Gronowski Center. Clinic Managers bridge administrative communication between clients and student therapists and generally provide the first line of support and assistance for everyone at the clinic. CMs also ensure that existing policies and procedures are understood and implemented across the clinic.

Basic clerical duties include answering the telephone, delivering messages, screening potential clients, sorting and responding to emails, taking and recording client payments, updating contact information, maintaining clinic cleanliness, monitoring HIPAA compliance, coordinating risk management, performing quarterly audits, answering supervisor and therapist questions regarding policies and procedures, and informing supervisors of student therapist adherence to clinic policies and procedures.

Individualized sub-jobs, such as collecting weekly information regarding student therapist caseload and hours worked, followed by communicating this information to clinic directors, updating the Gronowski Student Manual, updating the Clinic Managers Manual, processing files for termination, monitoring the database for irregularities, translating clinic materials into Spanish, assembling and resupplying intake packets, organizing referral resources, scheduling and oversight of the weekly student therapist task of "clinic duty" (in which student therapists spend one hour a week performing small duties around the clinic).

Essential qualifications include being enrolled in either the Ph.D. or Psy.D. program at Palo Alto University, being able to work at least 2 in-person shifts per week (8-10 hours) for each quarter, and being able to attend required staff meetings and training (typically 1-2 times a quarter). Preferred qualifications include prior experience working in an administrative capacity, prior experience working in clinical and/or patient-facing settings, completed academic or professional training in Ethics, and completed academic and/or professional clinical skills training experience.

Specific knowledge, skills, and abilities include the ability to understand and work with electronic health record systems, familiarity with clinic policies and procedures and ability to learn Gronowski-specific protocols, excellent organizational skills and strong attention to detail, outstanding interpersonal skills: professional, welcoming demeanor; patience, ability to provide and take feedback on job performance, ability to hold professional boundaries with other students at the clinic, ability to problem-solve and make quick decisions under stress, ability to work independently within a team environment when multiple priorities need to be addressed, ability to collaborate with other CMs on projects and situations requiring risk management, and willingness to take on new tasks, even when time intensive.