Retail Store Manager

Job Overview This role manages all operations of a retail store to ensure effective customer engagement and business performance. It involves leading store employees through hiring, scheduling, training, and coaching to maintain operational standards. The role requires ownership of store functions including marketing, loss prevention, and labor management to drive success. Success is measured by store performance metrics such as sales goals, customer satisfaction, and operational efficiency. The work impacts the organization by fostering a productive store environment that supports customer loyalty and business growth. Job Responsibilities Lead employee development and coaching to improve customer interactions and complete required training on schedule. Resolve customer issues to enhance the customer experience and align with brand expectations. Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success. Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives. Also responsible for other duties/projects as assigned by business management as needed. Education and Work Experience High School Diploma/GED (Required) 2-4 years Management experience in retail sales (Preferred) 2-4 years Sales & sales management experience (Preferred) Knowledge, Skills and Abilities Communication (Required) Microsoft Office (Required) Store Management (Required) Store Operations (Required) Customer Service (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Compensation Range Total Target Cash Pay Range: $66,900 – $120,600 inclusive of target incentives. Base Pay Range: $50,175 – $90,450. The actual pay will vary within the range based on location, qualifications, and experience. Benefits Employees are eligible for monthly or quarterly sales incentives. Full‑time and part‑time employees have access to medical, dental, and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, holidays, parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, accident coverage, life insurance, disability insurance, long‑term care insurance, mobile service and home internet discounts, pet insurance, and commuter and transit programs. For more details, visit Equal Opportunity Employer T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accessibility If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-MOBILE USA, Inc.