Account Coordinator

Account Coordinator

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

An Account Coordinator is responsible for the entire sales order fulfillment process, including management of customer orders from order entry point through punch list, providing support to sales personnel, and accurate and timely service to customers. This position is responsible for supporting sales staff by coordinating order entry, order management, factory interface and close-out of orders to make sure we meet and exceed the customer's expectations. The function of this position is to provide high level customer service over the phone and face-to-face, professionally and promptly handling customer inquiries, taking the appropriate action to resolve customer concerns, and coordinate with other departments of developments in the order lifecycle. Performs other duties as required to support the assigned salesperson(s), thereby allowing the salesperson(s) to maximize outside sales time.

Essential Duties & Responsibilities:

• Check, process, track, bill and close all project orders accurately
• Act as an intermediary between sales and other departments and vendors to create quotes and orders.
• Prepare quote by capturing specifications, product research, special project requirements, and receiving necessary input from sales, design, project management, customers, and vendors.
• Validate and qualify information and discounting provided by internal departments and external vendors.
• Assist in the preparation and issue of client proposals
• Issue deposit invoices and confirm the collection of deposit prior to order entry.
• Prepare/process orders by manufacturer by converting quote into an order, checking for accuracy of order detail.
• Issue purchase order to manufacturers. Confirm receipt of purchase order and process acknowledgements from vendor.
• Resolve discrepancies in the order acknowledgement process.
• Communication lead time delays to internal departments until disposition and resolution are achieved.
• Track and trace product on order to confirm timely receipt and delivery scheduling.
• Coordinate and prepare paperwork for delivery, installation, and service requests.
• Keep accurate punch list documents and order punch list items until open punch items are resolved.
• File and manage claims process until resolution.
• Check and process completed orders for invoicing. Invoice upon delivery and installation.

Job Skills Required:

• Ability to work under tight deadlines while maintaining attention to detail.
• Ability to work independently as well as in a team situation.
• Knowledge of order entry systems / database management preferred.
• Knowledge of specification software such as CET, CAP 2020, or Project Matrix a plus
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, etc.
• Strong communications skills, both verbal and written

Supervisory Responsibilities:

None

Other Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience:

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or 2 years related experience and/or training; or equivalent combination of education and experience.
• Furniture Industry experience and project implementation preferred.

TRAVEL:

• No travel required.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of the organization.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS (Human Resources Information System), timekeeping and other applications used in the performance of job duties.

Planning/Organization:

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Certificates/Licenses/Registrations:

• None required.

Working Conditions:

• Cubicle working environment
• Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit – Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms – 1/3 to 2/3 Time
• Climb or balance – None
• Stoop, kneel, crouch or crawl – Under 1/3 Time
• Talk or hear – over 1/3 to 2/3 time
• Taste or smell – None
• Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

• Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.