IT Support Analyst (w/m/d) - onsite

NTT Data

Req ID: 394416

Wettbewerbsfähiges Gehalt | on site in Nachterstedt/Seeland (Sachsen-Anhalt)

Wir bei NTT DATA wissen, dass mit den richtigen Mitarbeitenden an Bord alles möglich ist. Die Qualität, Integrität und das Engagement unserer Mitarbeitenden sind Schlüsselfaktoren für das Wachstum unseres Unternehmens, die Marktpräsenz und unsere Fähigkeit, unseren Kunden zu helfen, der Konkurrenz einen Schritt voraus zu sein. Indem wir die besten Leute einstellen und ihnen dabei helfen, beruflich und persönlich zu wachsen, sichern wir NTT DATA und den Menschen, die hier arbeiten, eine glänzende Zukunft.

NTT DATA sucht aktuell einen IT Support Analyst (w/m/d) onsite für unser wachsendes Team vor Ort in Nachterstedt/Seeland (Sachsen-Anhalt).

Rolle

Der IT Support Analyst (w/m/d) ist für alle Supporttätigkeiten verantwortlich, die beim Kunden vor Ort erbracht werden. Dazu gehören: Störungsbehebung, Desk Side Support, IMACs, usw. Zu den Aufgaben gehören die Durchführung mittelschwerer bis komplizierter Konfigurationen und Reparaturen von Desktop-/Notebook-Computern sowie die leichte bis mittelschwere Fehlerbehebung bei technischen/Softwareproblemen auf Desktop-/Notebook-Computern.

Aufgaben:

Verantwortlich für die Onsite- und remote-Installation, Implementierung, Wartung, Fehlerbehebung und / oder Reparatur von Desktops, Notebooks, Druckern und zugehörigen Peripheriegeräten vor Ort und / oder per Fernzugriff
Bindeglied zwischen NTT DATA und dem Kunden sowie direkter Ansprechpartner des Kunden in administrativen und technischen Fragen
Review, Troubleshooting und Genehmigung von Desktops, Notebooks, Druckern und zugehörigen Peripheriegeräten in Betriebsqualität
Installierung, Wartung und Optimierung von Desktop- / Notebook-Konfigurationen beim Kunden
Diagnostizieren und beheben von Produktperformance-Problemen
Durchführung von Wartungs- und Reparaturarbeiten
Gewährleistung der Kundenzufriedenheit, indem Kunden über vorbeugende Wartung und Konfigurationen informiert werden, die sich auf die Produktperformance auswirken können
Einweisung des Kunden in den Betrieb und die Wartung des Systems

Key Skills:

Profunde Erfahrung in Field Services & Desktop Support Services
Profundes Windows-Know-how
Troubleshooting von Desktops/Notebooks & Druckern
Hohes Maß an Integrität und Verlässlichkeit
Sehr gute Deutsch- und mindestens gute Englischkenntnisse in Wort und Schrift

On call

On Call im Wechsel mit anderen Kolleg*innen.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

#LI-NorthAmerica

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Vacancy posted 2 days ago

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