Helpdesk Call Center Representative - Level 1

Our client, a Retail Pharmacy, is looking for Helpdesk Call Center Representative (Level 1) for their Smithfield, RI location. Responsibilities This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. Provide first level trouble shooting support to contractors/vendors on-site implementing the hardware. Receive calls from technicians / vendors / contractors who are implementing technology in the stores. Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc. You will be provided all required training and a handbook for each project as well as necessary application/systems access. Handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed. Requirements A minimum of 1-year relevant work experience needed. A Minimum of a High School Diploma or GED required Must possess clear, accurately and tactful, communication both verbally and written Possess basic troubleshooting and problem-solving skills Working knowledge of Microsoft Outlook, Word, and Excel preferred IT hardware installation experience preferred, but not required Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities #J-18808-Ljbffr ICONMA