Coordinator, Ticket Operations

Coordinator, Ticket Operations

The Coordinator, Ticket Operations will support the day-to-day ticketing operations for third-party events hosted at Amerant Bank Arena and War Memorial Auditorium, with additional responsibilities supporting Florida Panthers hockey. This highly organized and detail-oriented professional will have a passion for improving operational efficiencies and delivering great experiences for arena patrons across a diverse range of live events from concerts and special events to sporting competitions.

Core responsibilities include assisting with ticket fulfillment and order processing for third-party events, supporting box office operations on event days, coordinating with internal departments, and providing exceptional customer service. The ideal candidate is a quick learner with familiarity in ticketing systems who is eager to grow within a fast-paced entertainment environment.

Specific duties include but are not limited to:

• Assist with ticket operations for third-party events at Amerant Bank Arena and War Memorial Auditorium, including event setup support, order processing, and on-site box office assistance, with additional support for Florida Panthers hockey events as needed
• Process and fulfill ticket orders accurately and promptly for both third-party events and Panthers games
• Provide on-site box office support during games and events, helping ensure a smooth and positive experience for patrons, staff, and partners
• Assist with account maintenance including financial details, seat relocations, ticket and seat upgrade requests, and account information updates in accordance with department policies and procedures
• Help hire, train, and supervise part-time box office staff under the direction of the Manager
• Develop and maintain working knowledge of the ticketing system and related platforms to assist the sales department, troubleshoot patron and client issues, and provide excellent customer service across third-party events and Panthers games
• Support cross-departmental coordination with ticket sales & service, marketing, venue operations, corporate partnerships, and business intelligence teams
• Assist the Manager, Director, and VP with the execution of daily operations and departmental administration
• Complete special projects as assigned by management

Qualifications:

• Minimum of 12 years of related work experience, preferably in a ticketing or live events environment
• Prior experience with a ticketing system preferred
• Advanced proficiency in Microsoft Office Suite
• Ability to quickly learn new technology and platforms
• Strong attention to detail with excellent interpersonal, oral, and written communication skills
• Ability to provide excellent customer service to all internal and external clients
• Ability to work both independently and collaboratively as part of a team
• Flexible availability including nights, weekends, and holidays as required
• Experience in the sports and/or entertainment industry preferred
• Bachelor's degree or equivalent preferred

Position Type / Expected Hours of Work:

This is a full-time exempt (salaried) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.