Service Advisor

Service Advisor Opportunity

Pat Milliken Ford has been family owned and operated since 1959. We are proud to be one of the largest Ford dealers in the nation and know that customer satisfaction is the key to our success. Pat Milliken Ford has been awarded the President's Award for excellence in customer satisfaction by Ford Motor Company for the last 27 years in a row. We are the only dealer in the State of Michigan to achieve this designation and we are proud of our entire sales and service team for their efforts. We are looking for a Service Advisor to join our fast paced and growing service department. The right candidate will have previous dealership service experience, excellent communication, customer service, sales and multi-tasking skills. This is a great opportunity to join one of the best service teams in the country.

Pat Milliken Ford will do all it can to promote its employees’ growth within the store and offers a wide range of benefits including weekends off for all employees.

What We’re Looking For:

We are looking for a dedicated Service Advisor to help grow our booming service department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.

What We Offer:

• Weekends Off
• High volume, highly productive shop
• Clean and professional work environment
• 401(K)
• PTO
• BCBS for employees and eligible family members (PPO or HMO)
• Dental
• Vision
• Collaborative, family environment
• Promote from within the culture

Responsibilities:

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance based on mileage and vehicle history
• Prepares complete and accurate estimates for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final the invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Qualifications:

• Dependable and punctual
• Ability to work hard with limited supervision
• Must be able to manage in a fast-paced work environment
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• Must be able to pass pre-employment screens (Background & Drug Screen)